ANZIIF Journal Vol 47, Issue 2
The insurance industry has a commendable track record for paying claims, however, it often faces challenges in public perception.
The complexity of insurance contracts can lead to misunderstandings, and media narratives sometimes contribute to this confusion.
In Issue 2 of the ANZIIF Journal, we explore proactive strategies to enhance the customer journey and positively reshape the industry’s image.
Also, discover the key to creating loyalty programs foster trust and build revenue, home in on how to benefit from plain language and meet Honey Insurance chief operation officer, Angelo Azar.
We deep dive into smart home technology to fast-track the claims process, learn how to reduce clients’ vulnerability to the latest cyber criminals and inspire young people to take out life insurance.
Find out better strategies for effective crisis management, update yourself on data standardisation, refresh your knowledge about industrial special risks and get energised by customer centricity innovations implemented by Prudential Indonesia’s Karin Zulkarnaen.
Read Previous Issues:
Volume 47, issue 1 The path to doing better: Insurers still have work to do to minimise customer disputes
Volume 46, issue 4 Travel takes off: How online insurers are responding to the great travel renaissance
Volume 46, Issue 3 AI: Perils & Promise: Can insurers balance the risks and rewards of AI tools and navigate a path forward?
Volume 46, Issue 2 Counting the costs: Between natural disasters and rising inflation, how can we keep insurance accessible?
Volume 46, Issue 1 Careers in Focus: How to navigate the insurance job market in 2023
Volume 45, Issue 4 When climate change hits home: Responding to rising sea levels
Volume 45, Issue 3 Worker Shortages: What the labour crisis means for insurers
Volume 45, Issue 2 Takaful takes off: Islamic insurance is on the rise and Asia Pacific markets are primed for growth
Volume 45, Issue 1 The Great Resignation: How can insurers attract fresh talent?