This unit is only available to students in Singapore. 
Skills Unit
BR30005-00

Negotiate broking client claims (Singapore)

This unit describes the skills and knowledge required to research, organise, identify points of difference, clarify the crucial issues and present a case in negotiating terms and conditions of claims settlements for insurance broking clients.

It applies to individuals who use well-developed interpersonal, analytical and communication skills within organisations of various sizes and across a range of customer bases.

10 CIP Points
Negotiate broking client claims (Singapore)
AUD $425
Insurance Broking General Insurance
5-week Study Period
10 Credit Points
Specialised
Enrol Now

What you'll learn

By the end of this unit, you should be able to:

  • establish content of claims
  • negotiate terms and conditions of settlement 
  • notify terms of settlement to client 
  • update relevant files and records 

Competencies

FNSIBK512 Negotiate complex claims settlement for insurance broking client

Topics Covered

Week 1

  • Providing advice about claims 
  • Establishing the right to make a claim 
  • Determining the cause of loss 
  • Considering direct and indirect causes 
  • Meeting the burden of proof 
  • Choosing between repair and replacement 

Week 2

  • Understanding your role during a claim
  • Mazimisation of claims
  • Representing clients’ interests
  • Negotiating settlement agreements 
  • Understanding the negotiation quadrant 
  • Planning for negotiation 
  • Carrying out the negotiation
  • Dealing with unfavourable outcomes

Week 3

  • Preparingthe insurer's offer of settlement
  • Calculating the insurer’s offer of settlement 
  • Managing clients’ expectations 
  • Settling offers outside negotiation 
  • Remitting settlement funds

Week 4

  • Dealing with payment delay
  • Paying claims in anticipation of settlement 
  • Identifying solvency issues 
  • Resolving solvency issues 
  • Keeping effective records
  • Maintaining a claim file
  • Collating documents to support a claim
  • Recording a loss that cannot be claimed
  • Closing a file

Assessment

1 Exams and 1 Simulations

 

10 CIP Points
Negotiate broking client claims (Singapore)
AUD $425
Insurance Broking General Insurance
5-week Study Period
10 Credit Points
Specialised
Enrol Now