Short Course
GICPLV-20-05
General Insurance Code of Practice: Limited Vulnerability
This learning solution provides an overview of the General Insurance Code of Practice released by the Insurance Council of Australia in 2020 and explains your obligations under the Code.
It is suitable for Employees of Code Subscribers, as well as their Distributors and Service Suppliers, including underwriting agencies and brokers with delegated authority.
Note that this course does not include full training on Vulnerability.
1 CIP Points
General Insurance Code of Practice: Limited Vulnerability
AUD $108.9
General Insurance
Claims
Insurance Broking
Open Study Period
Foundation
Compliance
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What you'll learn
When you have finished this learning solution, you will be able to:
- demonstrate the Code’s objectives and principles
- describe the insurer’s obligations to the customer when the customer is buying insurance, lodging a claim or making a complaint
- identify and support customers who are experiencing vulnerability
- detail the standards of service for Code subscribers, Distributors and Service Suppliers.
Topics Covered
This learning solution contains the following sections:
General Insurance Code of Practice
- Introduction
- The long and the short of it
- What the Code means for the customer
- Caring for the customer
- What good service looks like
- The technical stuff