FNS51120
AQF Diploma of General Insurance
The Diploma of General Insurance is designed for insurance professionals with four or more years of experience working in small or large insurance businesses with retail and/or commercial clients.
This qualification is made up of Skills Units which are mapped to the Australian Qualifications Framework and are appropriately contextualised for both the Australian and New Zealand markets, and are internationally portable.
Each unit aims to develop specific technical, analytical and interpersonal knowledge and skills required to:
- effectively lead a claims or underwriting team
- manage and settle insurance claims
- manage the process of analysing and assessing the risks associated with a prospective customer’s insurance policy application
- prepare and maintain relevant documentation
- provide quality insurance services to customers.
Insurance professionals can focus on specific areas they wish to develop by taking units as standalone short courses — or, if desired, units can be combined to attain the full Diploma in General Insurance.
'I found that applying my lessons to my work situation really helped with retaining information. It helps too that the ANZIIF course timeframes are flexible. I found it really easy to fit in study with full time work. ANZIIF courses and exams are very work-from-home friendly, making the impact of COVID minimal.' - Holly Oberg, Case Manager (New Zealand) |
Financial Services Training Package (FNS20) Update
As a result of the FNS20 training package update in 2020, ANZIIF was required to update its qualifications from 3 November 2021. Students who commenced studies between April 2016 – October 2021 should refer to this document for your pathway.
New students commencing studies from 3 November 2021 do not need to reference the PDF and should follow the prescribed Course Structure below.
Download the FNS20 Transition Pathway
Course Structure
To be awarded the Diploma, students must complete SEVEN compulsory units plus:
- THREE units choose from Electives
- TWO units choose from Other
This qualification contains units that are contextualised for New Zealand. These units are denoted by (New Zealand) in the unit name.
Where there are two units with the same learning outcomes but one is contextualised for a specific region, students in New Zealand should choose the (New Zealand) unit. Students in Australia and the rest of the world should choose the non-New Zealand unit.
Explore Skills Units
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Skills Unit
10 CIP Points
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Understand general insurance products and policies (New Zealand)
General Insurance
Understand general insurance products and policies (New Zealand)
General Insurance
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Skills Unit
10 CIP Points
Deliver professional general insurance services
General Insurance Claims
Deliver professional general insurance services
General Insurance Claims
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Skills Unit
10 CIP Points
Manage professional development
General Insurance Claims
Manage professional development
General Insurance Claims
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Skills Unit
10 CIP Points
Manage non-routine and complex liability claims
General Insurance Claims
Manage non-routine and complex liability claims
General Insurance Claims
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Skills Unit
10 CIP Points
Settle liability claims
General Insurance Claims
Settle liability claims
General Insurance Claims
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Skills Unit
10 CIP Points
Issue liability insurance contracts
General Insurance
Issue liability insurance contracts
General Insurance
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Skills Unit
10 CIP Points
Issue liability insurance contracts (New Zealand)
General Insurance
Issue liability insurance contracts (New Zealand)
General Insurance
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Skills Unit
10 CIP Points
Review a liability portfolio
General Insurance
Review a liability portfolio
General Insurance
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Skills Unit
10 CIP Points
Tier 1 Provide Advice in General Insurance
General Insurance Claims
Tier 1 Provide Advice in General Insurance
General Insurance Claims
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Skills Unit
10 CIP Points
Undertake risk identification
Insurance Broking Risk Management
Undertake risk identification
Insurance Broking Risk Management
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Skills Unit
10 CIP Points
Assess risks
Insurance Broking Risk Management General Insurance
Assess risks
Insurance Broking Risk Management General Insurance
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Skills Unit
10 CIP Points
Negotiate treaty reinsurance
General Insurance Reinsurance
Negotiate treaty reinsurance
General Insurance Reinsurance
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Skills Unit
10 CIP Points
Develop and maintain professional relationships
General Insurance Claims
Develop and maintain professional relationships
General Insurance Claims
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Skills Unit
10 CIP Points
General insurance law and regulation
General Insurance Insurance Broking Claims
General insurance law and regulation
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
General Insurance Law and Regulation (New Zealand)
General Insurance Insurance Broking Claims
General Insurance Law and Regulation (New Zealand)
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Resolve disputes
General Insurance Insurance Broking Claims
Resolve disputes
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Analyse the insurance market
General Insurance Claims Insurance Broking
Analyse the insurance market
General Insurance Claims Insurance Broking