Group Life Seminar

Carola Moore is currently the Head of Group Claims at AIA Australia. Carola has a diverse background, gained through performing leadership, business operational and transformation roles across 5 industries and 3 continents.

Carola has spent the last 14 years in the Canadian occ rehabilitation and Australian life insurance sectors, where she performed roles of Claims Transformation, Claims Operations, and Consulting. Prior to that, she worked in the South African mining, manufacturing, and professional services sectors. These experiences are supported by postgraduate degrees in Psychology and Leadership.

Carola is a Graduate of the Australian Institute of Company Directors, an ALUCA Board Director, and a member of the ALUCA Education Working Group. She represents AIA in these and other industry forums, and speaks on topics of leadership and human performance. She has written and spoken on topics of Claims leadership and capabilities of the future.

Alison Bodinnar, a seasoned professional with over 25 years of industry experience across both local and international markets, leads the Group Product & Proposition team at MLC Life Insurance.

Driven by a deep commitment to improving outcomes for members, Alison empowers her team to deliver innovative life insurance solutions that cater to the diverse and evolving needs of superannuation fund members. Her experience in both domestic and international markets gives her a well-rounded understanding of the industry and allows her to bring a broader perspective to her role.

Alison is a passionate advocate for design innovation and is spearheading the disability design initiative at MLC Life. She is committed to enabling change across the group industry and ensuring that the system provides the necessary support for members when they need it most.

Christine Cupitt is a widely respected and credible leader with a passion for ensuring fair, high-quality outcomes for consumers across the financial services sector. She is particularly focussed on enhancing the economic and social contribution of the life insurance industry.

She is the inaugural Chief Executive Officer of the Council of Australian Life Insurers and has 20 years’ experience working in legal, strategic, external relations and public policy roles.

Christine is the former Chief of Policy and Strategy at the Australian Banking Association (ABA) where she led the industry’s response and submissions to the banking Royal Commission. She was instrumental in subsequent changes to the Banking Code of Practice and provided considered industry guidance that helped shape the banking sector of today.

She also led the banking industry’s policy response and regulatory program for COVID 19 as well as the development of the ABA’s climate change and net zero transition program.

Christine is a co-founder of the debt relief charity, Way Forward Debt Solutions, and a Vincent Fairfax Fellow.

Heather Gray is the Lead Ombudsman – Superannuation at the Australian Financial Complaints Authority. In that role she leads a team of Ombudsmen and Adjudicators in determining a wide range of superannuation complaints.

Prior to joining AFCA, Heather had more than 30 year’s experience in private practice as a superannuation lawyer, and most recently was a partner at law firm Hall & Wilcox. She has a strong interest in superannuation law and policy, and has consulted widely to Treasury, ASIC, APRA and the ATO on draft legislation and other instruments, and on the development of policy.

Heather was for many years a member of the Law Council of Australia’s Superannuation Committee, including a term as its Chair, and represents AFCA on the ATO’s Superannuation Industry Stewardship Group. She is a frequent speaker at superannuation conferences and events.

Lucy Hartley is Head of Wellbeing at AIA Australia. She has worked in rehabilitation and claims for more than 20 years, leading teams in Australia and the UK. A Registered Psychologist by background, Lucy is passionate about supporting the health of Australians - helping to prevent ill health and supporting those on claim to recover and return to health/work.

Lucy is a Director on ALUCA's Board, representing the voice of rehabilitation, and highlighting the important role that wellbeing services play in changing customer lives. 

Huyen is an Allied Health Professional with over 20 years’ experience in Injury Management, Health and Rehabilitation across Life Insurance, Workers’ Compensation and CTP markets in Australia.

As TAL’s Health Program Manager and Dai-ichi Life’s Global Innovation Consultant, Huyen is always looking for new ways to empower customers to live their best life through good health.

With a passion for collaboration and partnership, Huyen works closely with our panel of health provider partners and drawing on the insights of Dai-ichi Life Global to develop, design and enhance the range of health programs which TAL offers our customers.

Amy is Hannover Life Re Australasia’s Head of Claims Operations, with accountability for all aspects of Claims Handling across their direct life insurance portfolio. She is proud to say she has worked in the life insurance industry for 24 years, and is passionate about the work the industry does to help customers during the difficult moments in their lives.

Amy has leadership experience across all elements of the customer value chain, including Claims, Underwriting, Customer Service, Operations, Retention Management and Dispute Resolution.

Amy also has 8 years of experience in the transformation and change space, having led large scale transformation projects, as well as continuous improvement and customer experience projects. Most recently, Amy has led the implementation of Fortiro Protect into Hannover’s claims process – making Hannover the first Australian insurer to use their document fraud detection software. The continuous theme throughout her career has been her passion for customers, leadership, developing others and continuous improvement.