• Support
  • Log In
  • Sign Up
ANZIIF Logo
Go back
Professional Development

Need help with professional development?

Contact Support

View by Kind
Go back
View by Kind
Short Courses Qualifications Skills Units Compliance Webinars Events Articles Past Webinars Snapshots Activities Whitepapers Ask an Expert ANZIIF News Hub Knowledge Diagnostic—Claims Handling
View by Sector
Go back
View by Sector
Claims General Insurance Insurance Broking Reinsurance Risk Management Life and Retirement Income
All Professional Development The Journal Recognition of Prior Learning Your Career in Insurance
Studying with ANZIIF
Go back
Studying with ANZIIF Enrol Academic Calendar Assessments FNS20 Training Package Student Policies Student Support
For Companies
Go back
For Companies Train your staff Life Insurance Professional Standards General Insurance Claims Handling Framework Reference books Government Training Incentives
Go back
Membership

Need help with your membership?

Contact Support

Membership & Account Access
Go back
Membership & Account Access
Become a Member Renew or Reinstate Membership
Members Centre - Professional Development
About membership
Go back
About membership
Membership Benefits Member Levels Membership Guide Certified Insurance Professionals Digital Badge Member Directory
Scholarships and Awards
Go back
Scholarships and Awards
Australian Industry Awards New Zealand Industry Awards Academic Awards Lloyds Scholarship Turks Bright Light Award ICNZ and ANZIIF Scholarship
Go back
About ANZIIF

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.

Overview
Go back
Overview History Boards and Councils Annual Reports Media Governance Corporate Sponsorship Partners Careers at ANZIIF Contact
Community Initiatives
Go back
Community Initiatives
Your Career in Insurance Careers in Insurance Corporate Supporter Making a Difference Awards Donna Walker Awards Life Insurance Professional Standards General Insurance Claims Handling Framework Generation i
ANZIIF Logo
Professional Development Articles
Article
Premium
0.25CIP Points

DEEP DIVE — What will it take to rebuild consumer trust?

Zilla Efrat — ANZIIF writer (edited by Anna Game-Lopata)
06 Mar 2025 - Reading time 6 minutes

It’s been said that trust takes years to build, seconds to break and forever to repair. How can the insurance industry restore consumer faith?

Premium

You need to login to access this

Login to Collect Points & Comment
What are CIP Points? About ANZIIF Membership
Professional Development

Related Resources

  • Premium

    Activity
    1 CIP Points

    Being a Trusted Risk Advisor
    Would you like to learn more about the capital dynamics and drivers in the insurance market? This ac
    23 Jun 2021

  • Article
    0.25 CIP Points

    Building trust in a polarised world — culture, communication and the 'Bank of Goodwill'
    Against the backdrop of online disinformation and misinformation, businesses need to go further to b
    7 Feb 2025
    4 min read

  • Journal
    0.25 CIP Points

    Reversing the insurance industry's negative reputation
    Customer misconceptions, reinforced by negative media coverage, exist across all areas of insurance.
    28 Aug 2024
    7 min read

  • Whitepaper
    0.25 CIP Points

    DXC Technology Report: The voice of the insurance consumer
    In 2023, DXC Technology partnered with Telsyte to survey over 2000 consumers across 15 countries in
    18 Jun 2024
    • Your comment has been successfully posted

    Comments

    Loading comments

    Remove Comment

    Are you sure you want to delete your comment?
    This cannot be undone.

    kitchen sink logo
    • About
    • Professional Development
    • Membership
    • Compliance
    • Contact Us
    • Enrol
    • Become a Member
    • Login
    • Privacy Statement
    • Terms & Conditions

    © Copyright The Australian and New Zealand Institute of Insurance and Finance Inc. 2021

    RTO NO. 3596