Delays in claim processing, inadequate communication, and inconsistency in assessing insurance claims have led to a raft of recommendations designed to improve customer experience in the event of natural disasters.

ANZIIF is the leading membership, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region. We partner with a broad range of organisations and government to provide services that support professional excellence. We help enhance standards and improve community understanding of insurance and finance.
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