AICLA/ANZIIF Claims Convention

The AICLA/ANZIIF Claims Convention (CC19) is the leading insurance claims event in Australasia, attracting delegates, industry experts and world-class speakers from across Australia, New Zealand the Pacific and Asia. This year marks the 13th Claims Convention, a successful collaboration between AICLA and ANZIIF.

Themed ‘Disasters, Disruption & Regulation’, the AICLA/ANZIIF Claims Convention is designed to give claims professionals the insights and knowledge, they need to tackle the key issues facing their sector both now and moving into the future.

A dynamic program is planned, and the event is an ideal opportunity to socialise and network with professionals in the claims industry.


  • Building trust through social media
  • Climate change – implications for insurers
  • Townsville floods 2019
  • Opal Tower decision and Lacrosse building fire
  • Customer focus & experience in the claims process
  • Hayne Royal Commission implications for claims
  • Fraud detection
  • Emerging insurance risks
  • Cyber insurance policy developments
  • Customer expectations in claims
  • Improving your mental health and wellbeing


  • Member: $770
  • Non member: $990
  • Member group bookings (5 or more from one company): $700
  • Non member group bookings (5 or more from one company): $900

Early Bird pricing ends Monday 26 August, 2019.

Convention Dinner only option: $275 (regular price, no early bird price available)


To register, please select the 'register now' button or download the registration form and email the completed version to

For further information, visit the AICLA website or contact Tony Libke, Chief Executive at


ANZIIF gratefully acknowledges the generous assistance and support of the 2019 AICLA/ANZIIF Claims Convention Organising Committee.

  • Tony Libke (Chair), Chief Executive & Secretary/Treasurer, AICLA
  • Jaye Kumar, AICLA President, AICLA/ANA Chartered Loss Adjusters
  • Mary Orgill, General Manager Marketing and Events, ANZIIF
  • Sara Cheong, Sponsorship Executive, ANZIIF
  • Ezmari El-Ali, Regulatory Compliance Consultant, Chubb Insurance
  • Sherrie Morton, Senior Claims Specialist, AXA XL
  • Ben Neat, Chartered Loss Adjuster, Sedgwick
  • Adam Squire, Head of Claims, Gallagher


Sponsorship opportunities for this event are available. For more information on how your organisation can benefit as a sponsor, please contact Tony Libke, Chief Executive at




Speaker Gifts



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24 Sep 2019

  • Four Seasons Hotel
    199 George Street, Sydney, NSW 2000

  • Registration & Trade Exhibition:
    8.00 am - 9.00 am
    Convention Sessions:
    9.00 am - 5.25 pm
    Convention Dinner:
    6.30 pm - 11.30 pm
  • 6 Points

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