Assistant Account Executive / Account Manager / Claims Specialist
Intermediate roles
Assistant Account Executive
Begin managing your own client accounts, providing advice on insurance products, and handling claims as advocate for the client in their time of need.. This role requires a deeper understanding of client needs and insurance and non insurance risk products as well as clear understanding of market trends.Account Manager
Focus on maintaining and growing client relationships, ensuring their risk needs are met, and negotiating with insurance companies to secure appropriate coverage.
Claims Specialist
Focus on assisting clients through the claims process and advocating on their behalf.
Your Customised Professional Development Resources
Snapshots
ANZIIF Snapshots are professional development series presented in the captivating form of visual storytelling. These bite-sized micro-learning videos are meticulously crafted to not only educate but also inspire viewers to confidently arrive at specific conclusions.
- Effects of underinsurance
- Electric vehicle insurance
- Genetics in underwriting
- Empathetic claims management
- Accidental damage vs accidental breakage
- What is salvage?
- IT outage: Are you ready?
Professional Development Activities
Professional Development activities are fast-track online learning modules that only available to ANZIIF members.
- Managing conflict
- Emotional Intelligent Customer Service
- Landlord insurance
- Lithium-ion batteries
- The customer claims experience
- Cyber resilience
- Fire investigations part one
- Navigating earthquake risks
- Cracking the code on fraud investigations
- Takaful vs conventional insurance
- Becoming resilient
- Understanding Climate Drivers
Explore Courses
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Skills Unit
10 CIP Points
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
Understand General Insurance Products and Policies
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Understand and apply insurance terminology
General Insurance Insurance Broking
Understand and apply insurance terminology
General Insurance Insurance Broking
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Skills Unit
10 CIP Points
Apply Codes of Ethical Practice
General Insurance Insurance Broking Claims
Apply Codes of Ethical Practice
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Deliver professional general insurance services
General Insurance Claims
Deliver professional general insurance services
General Insurance Claims
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Skills Unit
10 CIP Points
Apply workplace communication strategies
General Insurance Insurance Broking Claims
Apply workplace communication strategies
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Develop and maintain professional relationships
General Insurance Claims
Develop and maintain professional relationships
General Insurance Claims
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Skills Unit
10 CIP Points
Manage Changes to a Broking Client's Insurance Program
Insurance Broking
Manage Changes to a Broking Client's Insurance Program
Insurance Broking
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Skills Unit
10 CIP Points
Deliver Professional Insurance Broking Services
Insurance Broking
Deliver Professional Insurance Broking Services
Insurance Broking
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Skills Unit
10 CIP Points
Compliance requirements for brokers
Insurance Broking
Compliance requirements for brokers
Insurance Broking
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Skills Unit
10 CIP Points
Managing broking client claims
Insurance Broking
Managing broking client claims
Insurance Broking
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Skills Unit
10 CIP Points
Introduction to underwriting
General Insurance Insurance Broking Claims
Introduction to underwriting
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Understand the core processes of underwriting
General Insurance
Understand the core processes of underwriting
General Insurance
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Skills Unit
10 CIP Points
Prepare submissions for new insurance broking business
Insurance Broking
Prepare submissions for new insurance broking business
Insurance Broking
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Skills Unit
10 CIP Points
Manage complex risk portfolio for a broking client
Insurance Broking
Manage complex risk portfolio for a broking client
Insurance Broking
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Skills Unit
10 CIP Points
Provide Advice in Insurance Broking
Insurance Broking
Provide Advice in Insurance Broking
Insurance Broking
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Skills Unit
10 CIP Points
Analyse data
General Insurance Insurance Broking Claims
Analyse data
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Resolve disputes
General Insurance Insurance Broking Claims
Resolve disputes
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
General insurance law and regulation
General Insurance Insurance Broking Claims
General insurance law and regulation
General Insurance Insurance Broking Claims
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Skills Unit
10 CIP Points
Undertake risk identification
Insurance Broking Risk Management
Undertake risk identification
Insurance Broking Risk Management
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Skills Unit
10 CIP Points
Assess risks (Singapore)
Insurance Broking General Insurance Risk Management
Assess risks (Singapore)
Insurance Broking General Insurance Risk Management
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Short Course
1 CIP Points
Beyond Breaches
General Insurance Claims Insurance Broking Life and Retirement Income
Beyond Breaches
General Insurance Claims Insurance Broking Life and Retirement Income
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Short Course
1.5 CIP Points
Building Integrity
General Insurance Claims Insurance Broking Life and Retirement Income
Building Integrity
General Insurance Claims Insurance Broking Life and Retirement Income
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Short Course
1 CIP Points
Insurance Brokers Code of Practice 2022 (Non-member access)
Insurance Broking
Insurance Brokers Code of Practice 2022 (Non-member access)
Insurance Broking
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Short Course
0.5 CIP Points
Cash Settling Standards for Claims Handling
General Insurance Claims
Cash Settling Standards for Claims Handling
General Insurance Claims
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Short Course
1 CIP Points
Empathetic Claims Management
Claims General Insurance
Empathetic Claims Management
Claims General Insurance
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Short Course
7 CIP Points
General Insurance Essentials
General Insurance Claims Insurance Broking
General Insurance Essentials
General Insurance Claims Insurance Broking
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Short Course
2 CIP Points
Lloyd’s Demystified: Understanding the World's Leading Insurance Market
General Insurance Claims Insurance Broking Life and Retirement Income Reinsurance Risk Management
Lloyd’s Demystified: Understanding the World's Leading Insurance Market
General Insurance Claims Insurance Broking Life and Retirement Income Reinsurance Risk Management
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Short Course
1.5 CIP Points
ReACT - Regulation and the law, what you need to know now
General Insurance Claims Insurance Broking Life and Retirement Income
ReACT - Regulation and the law, what you need to know now
General Insurance Claims Insurance Broking Life and Retirement Income
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Short Course
2 CIP Points
Privacy Act
General Insurance Claims Insurance Broking Life and Retirement Income
Privacy Act
General Insurance Claims Insurance Broking Life and Retirement Income