Resolve disputes - Life Insurance
This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
Who should take the course
It applies to individuals in the life insurance sector of the financial services industry who work with others as part of a formal internal dispute resolution process.
What you'll learn
By the end of this learning pathway, students should be able to:
- establish that a dispute exists
- investigate a dispute and determine action to be taken
- negotiate and resolve a dispute
- finalise a dispute.
FNSCUS412 Resolve disputes