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Skills Unit
LI20001-20

Resolve disputes - Life Insurance

This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.

10 CIP Points
Resolve disputes - Life Insurance
AUD $425
Claims Life and Retirement Income Insurance Broking
5-week Study Period
10 Credit Points
Intermediate
Enrol Now

Who should take the course

It applies to individuals in the life insurance sector of the financial services industry who work with others as part of a formal internal dispute resolution process.

What you'll learn

By the end of this learning pathway, students should be able to:

  • establish that a dispute exists
  • investigate a dispute and determine action to be taken
  • negotiate and resolve a dispute
  • finalise a dispute.

Competencies

FNSCUS412 Resolve disputes

Topics Covered

  • Week 1: Complaints overview
  • Week 2: Investigating the complaint
  • Week 3: Negotiating a resolution
  • Week 4: The EDR process

Assessment

1 Exam and 1 Simulation

See the Assessment and Academic Calendar pages for more information. 

10 CIP Points
Resolve disputes - Life Insurance
AUD $425
Claims Life and Retirement Income Insurance Broking
5-week Study Period
10 Credit Points
Intermediate
Enrol Now