Evaluate collected information and report findings

Topics Covered

Week 1 

• identify the evaluation process 
• interpret evidence and match it to the relevant policy criteria 
• asses the validity of the customer’s claim 
• evaluate the likelihood of fraud occurring based on the evidence provided 
• identify how to report fraud in a positive way 

Week 2

• identify principles of high quality reports 
• identify the potential impacts of poorly written reports to all parties involved 
• identify appropriate wording to be used in reports 
• edit a prepared report paragraph 
• identify the structure of a report 
• identify good report presentation practices. 

Week 3

• identify who could issue a contract to a loss adjuster
• identify the types of reports loss adjusters may deliver
• interpret the principal’s instructions
• inspect the evidence to ensure all required evidenced has been collected.

Week 4 

• evaluate the information needed for the Circumstances of the claim section 
• identify what needs to be detailed in the Investigation and Liability issues sections 
• identify if a loss was caused by the negligent act/s of a party 
• arrange the questions to be answered when determining if the policy responds in a logical order 
• calculate the quantum for a loss event 
• prepare the Investigation, Liability issues, Policy response, Quantum and Reserve sections. 
• identify if recovery and/or salvage are potential actions can be taken 
• propose recommendations for the future appropriate to the report type 
• revise prepared reports 
• evaluate written reports. 

Assessment

1 Exam and 1 Simulation

See the Assessment and Academic Calendar pages for more information.