Introduction to loss adjusting
This unit describes the skills and knowledge required to establish a customer’s requirements and expectations after a loss and report on the findings. It applies to individuals who may provide this service to organisations of various sizes and across a range of customer bases.
What you'll learn
By the end of this learning pathway, students should be able to:
- Obtain information on the loss to be adjusted
- Determine the customer’s position now that the loss has occurred
- Carry out an appropriate assessment of the claim arising from the loss
- Report on the loss in accordance with the assignment instructions.
FNSCUS505 Determine client requirements and expectations