GE10101-22
Customer advice on insurance products
This unit describes the skills and knowledge required to provide personalised advice to customers on general insurance products.
Who should take the course
It applies to individuals with excellent communication skills who are employed by, or acting on behalf of, an insurer to provide personalised advice about general insurance policies. Personalised advice is known as ‘personal advice’ in Australia and ‘regulated financial advice’ in New Zealand.
Note: This unit provides an introduction to giving personalised advice but does not qualify you to provide Tier 1 or Tier 2 advice in Australia or regulated financial advice in New Zealand.
What you'll learn
On completion of this unit, you will be able to effectively:
- identify the customer’s needs and objectives
- gather and analyse relevant information
- develop appropriate strategies and solutions for the customer
- present those solutions to the customer
- address issues and concerns to reach an agreed insurance plan
- complete relevant documentation to finalise the agreed insurance plan
- explain any ongoing services and their fees and costs, and how the plan or policy will be reviewed.
Competencies
FNSASIC312 - Provide personal advice on non-relevant financial products
Topic Covered
Week 1: Core industry knowledge
Week 2: Define relationship and gather information
Week 3: Analyse information and develop and present recommendations
Week 4: Confirm and implement plan and provide ongoing service
Assessment
1 Exam, 1 Integrated Workbook and 1 Observation Checklist
See the Assessment and Academic Calendar pages for more information.