Explore the key elements that define excellent customer outcomes in the insurance industry.
Join us to gain insights into best practices, innovative strategies, and practical approaches for delivering value and satisfaction to customers
Key Takeaways
- Understanding Customer Needs: Explain how to effectively identify and prioritise customer needs to achieve the best outcomes for your clients.
- Expectation Setting: Understand the importance of setting clear and realistic expectations with clients to foster trust, improve satisfaction, and ensure successful long-term relationships.
- Effective Communication: Identify how to craft and deliver clear, impactful customer messages that enhance understanding, build trust, and ensure customer satisfaction.
Speakers
Tyrone Shandiman, Managing Director, Strata Insurance Solutions
- Chairperson, Australian Consumers Insurance Lobby