Emma Curtis will present on AFCA’s approach to insurance complaints involving domestic violence or vulnerability, including how AFCA manages these types of complaints, case studies, and tips for insurers managing these issues. This includes ensuring processes are fair, flexible, inclusive, and improving identification of vulnerability.
Key Takeaways
- Understand AFCA’s approach to complaints involving domestic violence or vulnerability
- Explain how firms can improve their approach to complaints involving domestic violence or vulnerability to help ensure fair outcomes