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Webinar: Power of Insurer and Broker Partnerships in the Digital Age

Explore the significance of insurer and broker partnerships in the digital and data age

1 CIP Points

Thursday, 12 September 2024

12:00pm - 1:00pm AEST

Free

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Overview

In this webinar, we will explore the significance of insurer and broker partnerships in the digital and data age.

Join us to hear how collaboration between insurers and brokers can drive innovation, enhance customer experiences, and navigate the evolving landscape of the insurance industry.


Learning Outcomes

At the end of this webinar, you will be able to:

  • Explain how collaborative partnerships between insurers and brokers can leverage digital technologies and data analytics to create more personalised and efficient claims solutions
  • Identify key strategies for insurers and brokers to adopt a customer-centric approach, including tailoring services to meet specific customer needs and creating faster experiences throughout the insurance journey
  • Discuss how embracing technological advancements and exploring new claims models can drive innovation in the insurance industry, allowing insurers and brokers to stay competitive and meet evolving customer expectations

Speaker

Simon Johnson, Head of Claims Operations, Asia at Marsh

Simon is passionate about digitising customer journeys to deliver exceptional service levels, unlocking efficiency gains and growing revenue.

He brings to the table over 17 years of experience across diverse insurance product lines including commercial, commodity, accident and health claims. He has led large teams across multiple geographies, with notable successes in mobilizing diverse, cross-functional talents.

Most recently, in his current role as Head of Claims Operations, Asia at Marsh, Simon has launched major digital transformation projects. As Product Owner, he played a key role in infrastructure design, development of AI and automation capabilities, and drove through the culture change necessary to bring the transformation to life. In earlier roles, he optimised customer support and call center operations, achieved multiple performance turnarounds and restored service level compliance targets. Simon is an experienced public speaker, and has presented as a conference speaker on digital and claims transformation at various events including the 13th Asia Healthcare Conference: Claims Management & Fraud Detection through Predictive Analytics.

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