18 Aug 2020
163PDE_0820 Managing claims in the postCOVID world_Premium_Recording

The COVID-19 pandemic has the potential to be the modern-day extinction event for some insurance processes in the claims space – while other more agile, tech-focused players will inevitably take their place. The industry is truly at an inflection point in how we manage claims in this remotely connected world.

On the demand side of the market insurers have faced an influx of activity, from general inquiries to claims across multiple different lines. At the same time, the COVID-19 pandemic has required businesses to rapidly shift to remote working arrangements, prompting greater adoption of new technologies, and moving to cloud-based processes and systems.

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