Award Categories

Entering the annual Australian Insurance Industry Awards is a great way to showcase your achievements, gain recognition for your successes and promote your business to staff and customers. Award submissions are open to all companies operating in the Australian insurance industry.

Submissions are now open and will close Friday 1 May. Please review the Submission Criteria Guide as it includes important guidelines and tips to keep in mind when preparing your submission along with the selection criteria relevant to each category.

If you're in doubt or need help, please contact Rachel Magill on 03 9613 7273 or via email.

  • Small Broking Company of the Year

    2020 Awards category page tile 1

    Small Broking Company of the Year

    This award is open to small broking companies (license holders or authorised representatives) with a gross premium (base premium excluding charges) up to $20 million. The award recognises brokers who can demonstrate strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured: whether the business operates as a standalone, or is a division of a larger organisation or is part of a broking network. Include staff numbers and locations
    b. your business objectives and strategy

    5%

    2. Overview and discuss your business. This should include:

    a. how you differentiate the business from your competitors
    b. details of your sales programs
    c. value added services offered
    d. the customer segments you work with
    e. how you manage underwriting and other key stakeholder relationships

    25%

    3. a. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the previous 3 years
    b. How do you deal with complaints? Include the number of complaints overall, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    4. Describe your role in managing claims, include details of how you add value to your customers/claimants.

    15%

    5. a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market
    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these

    15%

    6. Provide and describe your financial results for the last 3 years including but not limited to: premium growth, gross income, profit, GWP and headcount.

    5%

    7. Provide an overview of your approach to staff development. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how your business educates, updates and manages staff compliance with the Insurance Brokers Code of Practice and/or other relevant codes such as the; GI Code of Practice, include details of how you deal with breaches of these codes
    e. measures of success include: staff retention, staff engagement, staff turnover

    15%

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and support the community.

    5%

    The submission MUST be 2,750 words or less.


  • Medium Broking Company of the Year

    2020 Awards category page tile 2

    Medium Broking Company of the Year

    This award is open to medium broking companies (license holders or authorised representatives) with a gross premium (base premium excluding charges) between $20 million and $100 million. The award recognises brokers who can demonstrate strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured: whether the business operates as a standalone, or is a division of a larger organisation or is part of a broking network. Include staff numbers and locations
    b. your business objectives and strategy

    5%

    2. Overview and discuss your business. This should include:

    a. how you differentiate the business from your competitors
    b. details of your sales programs
    c. value added services offered
    d. the customer segments you work with
    e. how you manage underwriting and other key stakeholder relationships

    25%

    3. a. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the previous 3 years
    b. How do you deal with complaints? Include the number of complaints overall, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    4. Describe your role in managing claims, include details of how you add value to your customers/claimants.

    15%

    5. a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market
    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these

    15%

    6. Provide and describe your financial results for the last 3 years including but not limited to: premium growth, gross income, profit, GWP and headcount.

    5%

    7. Provide an overview of your approach to staff development. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how your business educates, updates and manages staff compliance with the Insurance Brokers Code of Practice and/or other relevant codes such as the; GI Code of Practice, include details of how you deal with breaches of these codes
    e. measures of success include: staff retention, staff engagement, staff turnover

    15%

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and support the community.

    5%

    The submission MUST be 3,000 words or less.


  • Large Broking Company of the Year

    2020 Awards category page tile 3

    Large Broking Company of the Year

    This award is open to large broking companies (license holders or authorised representatives) with a gross premium (base premium excluding charges) over $100 million. The award recognises brokers who can demonstrate strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured: whether the business operates as a standalone, or is a division of a larger organisation or is part of a broking network. Include staff numbers and locations
    b. your business objectives and strategy

    5%

    2. Overview and discuss your business. This should include:

    a. how you differentiate the business from your competitors
    b. details of your sales programs
    c. value added services offered
    d. the customer segments you work with
    e. how you manage underwriting and other key stakeholder relationships

    25%

    3. a. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include relevant survey results and client retention data over the previous 3 years
    b. How do you deal with complaints? Include the number of complaints overall, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    4. Describe your role in managing claims, include details of how you add value to your customers/claimants.

    15%

    5. a. Describe a major change or innovation implemented during the last year that addressed a business issue or change in the market
    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these

    15%

    6. Provide and describe your financial results for the last 3 years including but not limited to: premium growth, gross income, profit, GWP and headcount.

    5%

    7. Provide an overview of your approach to staff development. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how your business educates, updates and manages staff compliance with the Insurance Brokers Code of Practice and/or other relevant codes such as the; GI Code of Practice, include details of how you deal with breaches of these codes
    e. measures of success include: staff retention, staff engagement, staff turnover

    15%

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and support the community.

    5%

    The submission MUST be 3,500 words or less.


  • Authorised Representative Network of the Year

    2020 Awards category page tile 4

    Authorised Representative Network of the Year

    This award is open to Australian insurance broking companies who generate 80% of more of their premium income from an Authorised Representative (AR) model. Entrants should demonstrate strong performance and outstanding service for their ARs and customers in Australia between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured and whether the business operates as a standalone, or is a division of a larger organisation or is part of a broking network
    b. your business strategy and objectives

    5%

    2. What differentiates your group from other AR models? Provide data.

    20%

    3. a. Overview how you support your ARs to provide quality services to their clients and the measures you have in place to assess customer satisfaction. Include data for the past 3 years.
    b. How do you deal with complaints? Include the number of complaints overall, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    4. a. Describe how you manage your underwriting relationships and overview the impact this has on your business
    b. Describe how you manage claims overview the impact this has on your business

    20%

    5. a. Describe a major change or innovation implemented in the last year that addresses a business issue or change in the market
    b. Identify further changes you see in your market in the next 3–5 years and describe what you are doing to prepare for these

    15%

    6. Provide and describe your financial results for the last 3 years including but not limited to: premium growth, gross income, profit, GWP and headcount.

    5%

    7. Provide an overview of your approach to AR development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how your business educates, updates and manages staff compliance with the Insurance Brokers Code of Practice and/or other relevant codes such as the; GI Code of Practice include details of how you deal with breaches of these codes
    e. measures of success include: AR retention, AR engagement, AR turnover

    15%

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and support the community.

    5%

    The submission MUST be 3,000 words or less.


  • Underwriting Agency of the Year

    2020 Awards category page tile 5

    Underwriting Agency of the Year

    This award recognises an Australian underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between 1 January 2019 and 31 December 2019.

    Definition: ASIC-licensed underwriting agencies holding authority to quote and issue insurance products on behalf of principal insurers and/or Lloyd’s.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured and whether the business operates as a standalone, or is a division of a larger organisation
    b. your business strategy and objectives

    5%

    2. What differentiates your organisation from your competitors? Provide an overview of your customers and the products and services you provide to them and explain why your offering is unique. Provide data to support your response.

    15%

    3. Provide an overview of your claims management support for customers and your engagement with insurers. This should include details of the lodgement process, allocation of resources and dispute resolution. Provide an example of where you were involved in a major claim, your involvement and the customer outcome.

    20%

    4. Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include any survey results and changes over the last 3 years.

    20%

    5. Provide your financial results over the last 3 years. Provide commentary on the results including business growth, headcount changes, client retention and profitability.

    5%

    6. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the claimant’s journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer

    15%

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how you upskill and induct staff to deal with a catastrophic event
    e. how your business educates, updates and manages staff compliance with the General Insurance Code of Practice include details of how you deal with breaches of these codes
    f. measures of success include staff engagement, staff turnover and staff retention, percentage of insurance qualified staff and percentage of staff who undertake professional development

    15%

    8. Describe how your business contributes to the professionalism of the insurance industry in terms of industry involvement, your customers and how you support the community.

    5%

    The submission MUST be 3,000 words or less.


  • General Insurance Claims Team of the Year

    2020 Awards category page tile 6

    General Insurance Claims Team of the Year

    This award recognises an Australian general insurance claims team (specialist claims providers, third party claims preparers are not eligible) that has demonstrated excellent technical skills, strong claims results and outstanding customer service between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured
    b. your overall business strategy and objectives

    5%

    2. What differentiates your organisation from your competitors? Provide an overview of your customers/claimants and the products and services you provide to them and explain why your claims process is unique. Provide data to support your response.

    15%

    3. Provide an overview of the claims management support provided to customers/claimants. This should include details of the lodgment process, allocation of resources, how you keep claimants and their representatives continually informed and your dispute resolution approach.

    15%

    4. Provide an overview of the measures you have in place to assess customer/claimant satisfaction and provide the data. This should include any survey results and changes over the last 3 years.

    15%

    5. Using a case study, describe a claims response to a single event, major issue or multiple claims that went beyond business-as-usual. What did you do and how did you know it was successful? What did you learn and what changes have you made as a result?

    20%

    6. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer/claimant’s journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer/claimant

    15%

    7. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how you upskill and induct staff to deal with a catastrophic event
    e. how your business educates, updates and manages staff compliance with the General Insurance Code of Practice include details of how you deal with breaches of these codes
    f. measures of success include staff engagement, staff turnover and staff retention, percentage of insurance qualified staff and percentage of staff who undertake professional development

    15%

    The submission MUST be 3,000 words or less.


  • Small General Insurance Company of the Year

    2020 Awards category page tile 7

    Small General Insurance Company of the Year

    This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019. Companies with a total GWP of less than $250 million in Australia are eligible to apply for this category.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured
    b. your business strategy and objectives

    5%

    2. Provide an overview of your:

    a. product classes
    b. underwriting process
    c. claims process

    10%

    3. Provide a description of your major customer segments and how you service them, where possible, provide percentages and locations.

    10%

    4. a. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response
    b. How do you deal with complaints? Include the total number of complaints, details internal disputes, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    5. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission 
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer

    15%

    6. Using a case study describe a recent situation/event that has occurred where your organisation has added significant value to your customers and the wider community. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    20%

    7. Provide financial results from the last 3 years including but not limited to GWP, client retention, gender pay equity, underwriting result, aftertax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

    5%

    8. 8. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how you upskill and induct staff to deal with a catastrophic event
    e. how your business educates, updates and manages staff compliance with the General Insurance Code of Practice include details of how you deal with breaches of these codes
    f. measures of success include staff engagement, staff turnover and staff retention, percentage of insurance qualified staff and percentage of staff who undertake professional development

    15%

    9. Describe how your company contributes to the professionalism of the insurance industry in terms of how you support the industry and the wider community.

    5%

    The submission MUST be 2,750 words or less.


  • Medium General Insurance Company of the Year

    2020 Awards category page tile 8

    Medium General Insurance Company of the Year

    This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019. Companies with a total GWP of between $250 million and $1 billion in Australia are eligible to apply for this category.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured
    b. your business strategy and objectives

    5%

    2. Provide an overview of your:

    a. product classes
    b. underwriting process
    c. claims process

    10%

    3. Provide a description of your major customer segments and how you service them, where possible, provide percentages and locations.

    10%

    4. a. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response
    b. How do you deal with complaints? Include the total number of complaints, details internal disputes, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    5. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission 
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer

    15%

    6. Using a case study describe a recent situation/event that has occurred where your organisation has added significant value to your customers and the wider community. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    20%

    7. Provide financial results from the last 3 years including but not limited to GWP, client retention, gender pay equity, underwriting result, aftertax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

    5%

    8. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how you upskill and induct staff to deal with a catastrophic event
    e. how your business educates, updates and manages staff compliance with the General Insurance Code of Practice include details of how you deal with breaches of these codes
    f. measures of success include staff engagement, staff turnover and staff retention, percentage of insurance qualified staff and percentage of staff who undertake professional development

    15%

    9. Describe how your company contributes to the professionalism of the insurance industry in terms of how you support the industry and the wider community.

    5%

    The submission MUST be 3,000 words or less.


  • Large General Insurance Company of the Year

    2020 Awards category page tile 9

    Large General Insurance Company of the Year

    This award recognises APRA-licensed general insurance companies (but not underwriting agencies) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2019 and 31 December 2019. Companies with a total GWP of more than 1 billion in Australia are eligible to apply.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured
    b. your business strategy and objectives

    5%

    2. Provide an overview of your:

    a. product classes
    b. underwriting process
    c. claims process

    10%

    3. Provide a description of your major customer segments and how you service them, where possible, provide percentages and locations.

    10%

    4. a. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response
    b. How do you deal with complaints? Include the total number of complaints, details internal disputes, the number referred to AFCA and the number resolved without referral to AFCA

    15%

    5. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission 
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer

    15%

    6. Using a case study describe a recent situation/event that has occurred where your organisation has added significant value to your customers and the wider community. Provide data and evidence to demonstrate the impact of your intervention. What did you learn?

    20%

    7. Provide financial results from the last 3 years including but not limited to GWP, client retention, gender pay equity, underwriting result, aftertax profit, net loss ratios, combined operating ratios and capital ratio. Provide commentary on your results.

    5%

    8. Provide an overview of your approach to staff development in your business. This should include:

    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how you upskill and induct staff to deal with a catastrophic event
    e. how your business educates, updates and manages staff compliance with the General Insurance Code of Practice include details of how you deal with breaches of these codes
    f. measures of success include staff engagement, staff turnover and staff retention, percentage of insurance qualified staff and percentage of staff who undertake professional development

    15%

    9. Describe how your company contributes to the professionalism of the insurance industry in terms of how you support the industry and the wider community.

    5%

    The submission MUST be 3,500 words or less.


  • Life Insurance Company of the Year

    2020 Awards category page tile 10

    Life Insurance Company of the Year

    This award is for APRA-licensed life insurance companies that have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries in Australia between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of the business. This should include:

    a. how the business is structured and whether the business operates as a standalone, or is a division of a larger organisation
    b. your business strategy and objectives

    5%

    2. Provide an overview of your:

    a. product classes
    b. underwriting process

    5%

    3. Provide a description of your major customer segments and how you service them, where possible, provide percentages and locations. How have your customer service segments and their needs changed over the past 3 years?

    15%

    4. a. Overview the measures you have in place to assess customer satisfaction, provide the data for the past 3 years and comment on the results. Include claims satisfaction data in your response
    b. How do you deal with complaints? Include the number of complaints overall, the number referred to AFCA and the number resolved without referral to AFCA

    20%

    5. Provide an overview of the claims management support provided to customers/claimants. This should include details of the lodgement process, allocation of resources, how you keep customers and claimants informed and your dispute resolution approach.

    15%

    6. a. What proactive steps has the organisation taken to deal with the findings of the Royal Commission
    b. Describe what the organisation is doing to prepare for change over the next 3 years, include details of how you have used innovative thinking/technology to make the customer journey smoother and/or to streamline internal systems to the mutual benefit of both your organisation and the customer

    15%

    7. Provide financial results from the last 3 years including but not limited to insurance risk premium, investment income, client retention, gender pay equity, lapsed policy rates, after-tax profit and cost-to-income ratio. Comment on the results.

    5%

    8. Provide an overview of your approach to staff development in your business. This should include:
    a. your approach to induction into insurance
    b. the number of staff that have insurance qualifications (include details of level)
    c. details of ongoing learning and development activities (CPD) include the percentage of staff who undertake CPD annually
    d. how your business educates, updates and manages staff compliance with the Life Insurance Code of Practice include details of how you deal with breaches of these codes
    e. measures of success include staff engagement, staff turnover and staff retention

    15%

    9. Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and how you support the community.

    5%

    The submission MUST be 3,000 words or less.


  • Insurtech of the Year

    2020 Awards category page tile 11

    Insurtech of the Year

    This category is open to insurtech companies who operate in the Australian insurance market.

    The insurtech must be an innovative technology company that enhances, extends or replaces a traditional approach to servicing insurance customers’ needs. The insurtech can be positioned anywhere in the insurance value chain, from loss prevention and product distribution, to pricing and underwriting, operational efficiency or claims remediation, mitigation). The insurtech should be solving a real customer need, with the view of creating genuine innovation in the insurance industry.

    Insurtech is defined as the application of technology innovation in the insurance industry value chain, to solve known challenges and discover unknown opportunities, to deliver value for customers. Your insurtech company must utilise Lean Startup Methodologies to generate value across customer experience, efficiency and/or effectiveness.

    What is not an eligible applicant? A project within an incumbent insurance industry player. A traditional insurance business that does not show characteristics consistent with that of an insurtech startup/ scaleup.

    Submissions can come from and must involve the use of technology. The insurtech program must have been launched in the Australian marketplace between 1 January 2017 and 31 December 2019.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured and whether the business operates as a stand-alone local insurtech company, inked to or a subsidiary of another business 
    b. a business model canvas, pitch deck or another succinct format that illustrates your business model and commercialisation strategy 

    10%

    2. Provide some detail on the problem and solution, this should include: 

    a. why the problem is compelling to solve 
    b. why your insurtech company and your product is best placed to solve the problem

    20%

    3. Provide an overview of your product and service development method, this should include:

    a. an explanation of how you have incorporated Lean Startup Methodologies into your production environment
    b. an explanation of how you have conducted user testing to develop your product and service
    c. any exciting features in your product road map for the coming 6, 12 or 18 months

    30%

    4. Explain, provide data and quantify with financials, the value that your insurtech program has delivered across the following categories:

    a. the customer experience 
    b. efficiency 
    c. effectiveness

    30%

    5. Overview the measures you have in place to measure success. Provide data for the last 3 years.

    10%

    The submission MUST be 3,500 words or less.


  • Professional Services Firm of the Year

    2020 Awards category page tile 12

    Professional Services Firm of the Year

    This award is for organisations that provided specialty professional services to the Australian insurance industry between 1 January 2019 and 31 December 2019. These include accounting, actuarial, consulting, loss adjusters, recruiters and legal services.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured
    b. what percentage of your revenue is derived from the insurance industry

    5%

    2. Provide a description of the insurance customer segments you work with. Include the number of insurance clients you support and how you service them and details of how the number and type of customers has changed over the past 3 years.

    20%

    3. Overview the measures you have in place to assess customer satisfaction, provide the data and comment on the results, including changes over the past 3 years.

    15%

    4. a. Describe any innovations or significant changes introduced during 2019 and how these have benefited your business and the insurance industry
    b. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this

    20%

    5. a. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry
    b. Describe how your business educates, updates and manages staff compliance of the GI and/or LI Codes of Practice

    20%

    6. Provide an overview of your commitment during 2019 to the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers research and contribution to publications, conferences, education and professional development.

    20%

    The submission MUST be 2,000 words or less.


  • Service Provider to the Insurance Industry

    2020 Awards category page tile 13

    Service Provider to the Insurance Industry

    This award recognises organisations that have made a significant contribution to the Australian insurance industry through services provided between 1 January 2019 and 31 December 2019. This includes retailers, investigators, specialist claims providers, claims preparers and building services. Businesses eligible for other industry award categories, including professional services, underwriting agencies, insurance brokers and insurers are not eligible to apply for this category.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide an overview of your business. This should include:

    a. how the business is structured
    b. what percentage of your revenue is derived from the insurance industry

    5%

    2. Describe how your business supports the insurance industry to be more effective in its day-to-day operations. Provide evidence.

    20%

    3. Provide a description of the insurance customer segments you work with. Include the number of insurance clients you support and how you service them and details of how the number and type of customers has changed over the past 3 years.

    15%

    4. Overview the measures you have in place to assess customer satisfaction, provide the data and comment on the results, including changes over the past 3 years.

    15%

    5. a. Describe any innovations or significant changes introduced during 2019 and how these have benefited your business and the insurance industry
    b. Identify the changes you see to the insurance market in the next 3–5 years and describe what you are doing to prepare for these and how you are engaging your clients in this

    15%

    6. a. Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development (CPD) opportunities to enhance their understanding of the industry
    b. Describe how your business educates, updates and manages staff compliance of the GI and/or LI Codes of Practice

    20%

    7. Beyond your day-to-day business dealings, describe how your company supports the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers, conducting research and contribution to publications, conferences, education and professional development.

    10%

    The submission MUST be 2,000 words or less.


  • Excellence in Workplace Diversity and Inclusion

    2020 Awards category page tile 14

    Excellence in Workplace Diversity and Inclusion

    This award recognises and promotes organisational excellence and achievement in diversity and inclusion in the workplace and the wider Australian insurance industry between 1 January 2019 and 31 December 2019. Some of the key aspects of workforce diversity are in the areas of: age, ethnicity, gender, LGBTIQ, religion, mental health, domestic family violence and accessibility.

    Your organisation must demonstrate it has specific initiatives already in place to promote diversity and inclusion. These initiatives must be appropriate and relevant to your organisation and its employees and distributors if appropriate.

    These could include:
    • Training programs in diversity and inclusion for staff;
    • An organisation inclusion and/or diversity policy;
    • Employee access to diversity and inclusion resources (e.g. training materials, an online diversity calendar, buddy programs, ebooks or online learning);
    • Community projects that offer opportunities for others inside and outside of the organisation.

    Criteria

    Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide a brief overview of your workplace diversity and inclusion (D&I) strategy. Include:

    a. business objectives and purpose of the D&I program/initiatives
    b. details of why workplace diversity and inclusion is important to your business
    c. a description of the overall programs and/or the opportunities available to demonstrate D&I in your workplace
    d. how the program/initiatives link to the organisation’s corporate strategy

    15%

    2. Provide a description of the overall programs and/or the opportunities available to demonstrate D&I in your workplace. Include:

    a. main event/program for each of the D&I focus areas in your business
    b. key achievements in each focus areas

    25%

    3. Choose one of your D&I programs/initiatives and provide:

    a. the objectives/goals
    b. an overview of the program
    c. target audience
    d. details of how the program is communicated across the workplace
    e. participation rates
    f. evidence and/or data to demonstrate an organisational behaviour/culture change approach as a result of the diversity and inclusion initiative (include engagement and/or satisfaction data)

    25%

    4. Provide the data and comment on any changes and trends in the following areas of diversity for your staff:

    a. Changes over the last 3 years in perception/values about D&I in the business (use engagement surveys or other data)
    b. changes in perception/engagement of cohorts in the business identifying with D&I focus areas
    c. changes over the last 5 years in the proportion and diversity of staff in all D&I focus areas; throughout the organisation across role types (from entry level to board)
    d. flexible work arrangements – including parental leave, return to work, support for caregivers (children, elderly and other dependents)
    e. gender pay equality

    20%

    5. Overview your recruitment approach to attracting and retaining a diverse workforce of insurance professionals.

    15%

    The submission MUST be 2,000 words or less.


  • Insurance Learning Program of the Year

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    Insurance Learning Program of the Year

    This award recognises the efforts of organisations that have demonstrated a genuine commitment to improving the professionalism of their people through the development and implementation of a learning program between 1 January 2019 and 31 December 2019.

    Criteria

    Submissions must highlight one learning program (excluding leadership, safety and soft skills programs), that demonstrates commitment to developing the skills staff require to be successful in their roles. Submissions must address all the following criteria in relation to your Australian operations:

    1. Provide a brief overview of your insurance learning programs and initiatives. Include:

    a. a description
    b. the purpose and background
    c. specific learning or performance outcomes
    d. the link between the learning or performance outcomes and your business strategy

    15%

    2. Choose one of your learning programs and describe:

    a. the design of the learning program or initiative
    b. the process and/or people used to develop the initiative
    c. how you delivered the program or initiative and why you chose that delivery option
    d. the target audience and participant rates
    e. how you incorporated digital elements
    f. how you ensured the learning met accessibility standards)

    25%

    3. For the program outlined in question 2 above, provide evidence and/or data to demonstrate learning satisfaction and implementation of the learning in the workplace.

    20%

    4. For the program outlined in question 2 above, describe any challenges, constraints and limitations and how you overcame them. Did overcoming these constraints have any impact of the content or delivery of the program?

    10%

    5. What impact has the program or initiative had on your learners and the business? How has the learning led to more successful business performance? How did you measure this? Include data and describe the findings.

    15%

    6. What lessons did you learn and how would you apply these learnings to any future programs or initiatives?

    15%

    The submission MUST be 2,200 words or less.


  • Young Insurance Professional of the Year

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    Young Insurance Professional of the Year

    This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the Australian insurance industry during 2019. This award should be self-nominated and written by the nominee.

    Criteria

    The candidate must be under 35 years of age at 31 December 2019 and have more than three years of experience in the industry. Previous entrants are eligible to apply up to three times in total. 

    Submissions must address all the following criteria:

    1. Provide a brief career synopsis. Include the age at which you first joined the industry, what attracted you to it and outline the roles you have held.

    5%

    2. Provide an overview of any formal study, qualifications and professional development undertaken over the past 3 years.

    15%

    3. Describe why you are passionate about working in insurance.

    10%

    4. Provide an overview of what your top achievement in 2019 was and describe why. Include data or evidence to support this.

    20%

    5. Provide examples of where you contributed to the insurance industry. This may include, but is not limited to, participation in committees, writing industry papers, contribution to publications and speaking at conferences, to community groups or to schools.

    15%

    6. Outline your career goals and your plan to achieve your major milestones.

    20%

    7. Overview what you see as the major challenges within the insurance market in the next 3–5 years are and describe what you are doing to prepare yourself for these.

    10%

    8. Describe why winning this award is important to you.

    5%

    The submission MUST be 1,750 words or less.


  • Insurance Leader of the Year

    2020 Awards category page tile 17

    Insurance Leader of the Year

    This award is open to any individual in the Australian insurance industry who has demonstrated outstanding leadership during 2019 that has benefited the insurance industry. This category can be made through direct submission or nomination by a third party.

    Criteria

    The submissions should include:

    1. A brief career synopsis. 

    10%

    2. An overview of any formal study or qualifications and a description of how the nominee approaches their professional development.

    10%

    3. An example of where the nominee has applied and implemented outstanding leadership of a major initiative during 2019. Describe the impact on the business, the industry and the customers.

    50%

    4. An overview of how the nominee has promote the insurance industry to the market, broader community and/or government to improve its image and reputation. Please provide examples.

    30% 

    The submission should be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to the individual.


  • ANZIIF Lifetime Achievement Award

    2020 Awards category page tile 18

    ANZIIF Lifetime Achievement Award

    This award recognises an outstanding individual who has significantly contributed to the advancement, promotion and improvement of the insurance industry in Australia over the span of their career. The candidate must have worked in the insurance industry over a period of at least 15 years. This category can be made through direct submission or nomination by a third party. Multiple awards may be made in this category.

    Criteria

    The submissions should include:

    1. A brief career synopsis.

    2. Examples of outstanding leadership displayed throughout their career, including major initiatives, improvements and successes in their business and the market.

    3. A description of their personal contribution to the development, advancement, promotion and improvement of the insurance industry. This can include, but is not limited to, participation in committees, contribution to publications and white papers, and speaking at conferences.

     4. Describe the legacy that they have left through their work in the industry.

    The submission MUST be 1,500 words or less. 

    If you are nominating someone else, please describe your relationship to that individual.