New Zealand Business Breakfast

Registration for this event is now closed. If you have any enquiries, please contact Customer Service

Featuring an expert panel discussing the future of the general insurance industry, the Business Breakfast is a must-attend event for industry professionals looking to gain insights on the year ahead.

Facilitated by NZbrokers CEO, Jo Mason, the high-powered discussion panel will delve into:

  • changing landscape for risk
  • conduct and customer advocacy
  • technology  - operational efficiency, organizational agility and the benefits for the customer

By attending this event, individuals will be able to:

  • identify key elements of change within the NZ insurance industry
  • develop a deeper understanding of how these elements have, and will continue to, shape the industry's fundamental dynamics and relationships
  • apply this knowledge in workplace decision-making and planning


Registration for this event is now closed. If you have any enquiries, please contact Customer Service


  • Jo Mason - Moderator


    Jo Mason New

    Jo Mason - Moderator

    Chief Executive Officer

    Jo has more than 30 years insurance industry experience, both in New Zealand and Australia.

    In July 2016, Jo was appointed CEO of NZbrokers. Prior to this she was National Manager - Underwriting Agencies and Cluster Groups at Allianz Australia, a role that had responsibility for the strategic growth and development of the Specialised Agencies, including Global Transport, Strata Community Insurance and Pet Plan.

    Preceding this role, Jo was NZI’s GM Corporate and Facilities in Auckland where she helped lead the integration of the Lumley NZ business into IAG.

    Jo attended INSEAD business school in France & Singapore completing an Advanced Management Programme.

  • David Archer

    BrokerWeb Risk Services

    David Archer

    David Archer

    Chief Executive Officer
    BrokerWeb Risk Services

    David has been involved in the Insurance Industry for over 40 years, most of those at the helm of Insurance Broking Companies in both New Zealand and Australia. 

    In the 1970's, David was Chief Executive of the multinational company Stewart Wrightson in New Zealand. In the early 1980's they merged with Jardine Insurance Brokers to form Jardine Wrightson Ltd and David was appointed Chief Executive of the merged company. In 1987 David left Jardine Wrightson to form his own Broking Company, David Archer & Associates Ltd and in 1992 this merged with the New Zealand operation of global broker Minet, to form Minet Archer Ltd. David was appointed Chief Executive Officer. The the company ultimately sold to Aon.  In 2006, David was then instrumental in starting the BrokerWeb Group, of which BrokerWeb Risk Services is a part. 

    David received the ANZIIF Lifetime Achievement Award at the 2018 New Zealand Insurance Industry Awards.

  • Karen Stevens

    Insurance and Financial Services Ombudsman

    Karen Stevens

    Karen Stevens

    Insurance and Financial Services Ombudsman

    Karen Stevens was appointed Insurance & Savings Ombudsman (ISO) in May 1998. Before this, Karen graduated with BA and LLB degrees from Victoria University and was admitted as a barrister and solicitor of the High Court of New Zealand in 1987. Karen practiced as a lawyer in the area of civil litigation and alternative dispute resolution.

    Since her appointment as ISO, Karen has qualified as an Associate of The Arbitrators’ and Mediators’ Institute of New Zealand, a Member of The Chartered Institute of Arbitrators (UK) and a Fellow of the New Zealand Institute of Management. In 2009, she also completed an LLM degree from La Trobe University in Melbourne, majoring in conflict resolution.

    From 1 November 2015, after 20 years of financial dispute resolution and to better reflect its current membership, the ISO Scheme changed its name to the Insurance & Financial Services Ombudsman Scheme (“IFSO Scheme”).

    The IFSO Scheme provides an independent, impartial and free disputes resolution service for customers of its Participants.  Each year, the IFSO Scheme resolves about 300 complaints and responds to about 3,000 complaints enquiries about insurance and financial services.   

  • Claire Sutton

    Suncorp New Zealand

    Claire Sutton

    Claire Sutton

    Executive Manager Customer Insights and Culture
    Suncorp New Zealand

    Claire is the Executive Manager for Customer Insights and Culture at Suncorp New Zealand. Her role encompasses customer insights, customer advocacy, experience design and proposition experimentation, complaints management, pain point resolution and customer culture.

    Claire  brings varied experience to the insurance industry, with 20 years’ experience in customer roles, organisational change and human resources in the hospitality, retail and financial services sectors. She holds qualifications in management and is a Board Member for the Northern Football Federation.

    Originally from the UK, Claire has lived and worked in New Zealand since 2006.

  • Win-Li Toh

    Taylor Fry

    WinLi Toh_Grayscale

    Win-Li Toh

    Taylor Fry

    Win-Li Toh is an experienced actuary, advising insurance clients in Australia, New Zealand and the United Kingdom for more than 25 years, after graduating in maths from Oxford University. As a Principal at Taylor Fry, she brings her thoughtful leadership and mentoring style to an evolving industry rich with disruption and innovation.

    Win-Li has been a keynote speaker and facilitated on a range of subjects, such as the explosion of big data and social media, navigating uncertainty in fluid economic times, fraud and privacy breaches.

    She has worked extensively on portfolio transfers, mergers and acquisitions, and is currently in talks with legal colleagues on the potential changes to Unfair Contract Terms proposed in the Hayne Royal Commission.

    With a keen interest in the next generation of insurance leaders, Win-Li actively promotes knowledge, understanding and ethical practices. She runs educational courses and training for boards, regulators and students of all ages.


Sponsorship opportunities for this event are still available. For more information on how your organisation can benefit as a sponsor of this leading professional development event contact Sara Cheong, Sponsorship Executive, by phone +61 3 9613 7200, or email




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15 Mar 2019

  • Hilton Auckland
    Princes Wharf
    147 Quay Street
  • Registration
    7:00 am - 7:30 am
    Breakfast & Presentation
    7:30 am - 9:00 am
  • 1 Points
  • Member $125
    Non-Member $160 Group Booking (3+) $115pp Table Booking (table of 8) $920

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