General Insurance Code of Practice

The New code

The Insurance Council of Australia Board (ICA Board) approved a new General Insurance Code of Practice after the most extensive review in the code’s history. The new Code provides a significant improvement to consumer outcomes in their dealings with insurers, their distributors and their service providers.

The Code will be formally launched in early 2020, with all Code signatories to be compliant by January 1, 2021. All Code signatories will also be required to introduce and implement a publicly available policy to support customers affected by family violence by July 1, 2020. 

ANZIIF's training solution will be available from early December.

why the ANZIIF solution

In partnership with the ICA ANZIIF have developed three interactive and engaging learning solutions to ensure you can demonstrate excellence in customer care. 

  • A personalised learning solution with recognition of existing knowledge through an upfront assessment to potentially allow ‘Fast Tracking’. Staff need only complete what they don’t know, which reduces the impact on productivity.
  • Interactive online course available anytime, anywhere with syncing across all devices. Staff can pick up from where they left off.
  • Short sharp modular learning broken into 5-10 minute blocks.  
  • All training records are kept within our centralised database and can be readily supplied in multiple formats and frequency for your own records.
  • Dedicated customer service support to your staff. Our team also follow up on any non-completions.
  • ANZIIF is offering a three year training agreement which will include annual refresher training for your staff, plus any major updates to the Code within the year.

our pathway 

Three learning solutions that are accessible, engaging and include recognition of current competence (RCC). All training solutions include Vulnerability training.

GICOP our pathway

For those companies who have their own Code training and only require training on Vulnerability, please contact ANZIIF for options.

For more information contact ANZIIF or customer service 03 9613 7200