General Insurance Code of Practice

The New code

The Insurance Council of Australia Board (ICA Board) approved a new General Insurance Code of Practice after the most extensive review in the code’s history. The new Code provides a significant improvement to consumer outcomes in their dealings with insurers, their distributors and their service providers.

The Code was formally launched in early 2020, with all Code signatories to be compliant by January 1, 2021. All Code signatories will also be required to introduce and implement a publicly available policy to support customers affected by family violence by July 1, 2020. 

the ANZIIF solution

In partnership with the ICA ANZIIF have developed three interactive and engaging learning solutions to ensure you can demonstrate excellence in customer care. All training solutions include Vulnerability training and recognition of current competence (RCC).

Click to enrol

GICOP Skills Unit Boxes for web_Full Code 86EDU_0120_800 GICOP Skills Unit Boxes for web_Service Suppliers GICOP Skills Unit Boxes for web_Investigative Standards 

Learning objectives 

85EDU_1119_800 General Insurance Code of Practice_Marketing_Our Pathway diagram graphics

For those companies who have their own Code training and only require training on Vulnerability, please contact ANZIIF [email protected] for options.

For more information contact ANZIIF [email protected] or customer service 03 9613 7200