Beyond Breaches

Course Overview

It is essential to the wellbeing of the financial service industry that all professionals in the industry understand compliance requirements and the related mechanisms, whether they have direct responsibility for compliance reporting or not. 

Beyond Breaches is a short course that provides a general overview of compliance breaches as they relate to financial services provider licensing requirements and codes of practice and conduct in both Australia and New Zealand. This short course applies to a range of areas including General Insurance, Life Insurance and Broking. Charlotte Aronsen, the subject matter experts of Beyond Breaches, says she found it easy to understand and comprehensive when accompanied with information on wider compliance obligations for both general and life insurance. Click and continue reading the article

Who should take the course  

The course is suitable for those who provide financial services and/or advice and who hold a financial service licence, or are employed by or represent a financial services licence holder. 

By the end of this short course, you should be able to:

  • consider the consequences of every customer interaction
  • explain what good outcomes for customers are
  • value the importance of providing services that are fit for purpose
  • behave ethically and fairly when making decisions.

Enrole online


There are multiple learning pathways available with customised content related to your insurance faculty. Students must complete Topic 1, 2 and 3, and choose a topic from the remaining three.

  1. Financial service providers 

  4. General insurance

  2. About breaches, breach reportings & resolution

  5. Life insurance

  3. Code of practice/conduct

  6. Broking

Course Details

  Delivery Mode


  CIP Points


  Approx. Study Time

  60 mins

  Study Period


  Fast Track Option   Available


Enrol online with your ANZIIF account details, or contact [email protected] for company bulk enrolment assistance.

For more information, please contact customer service via [email protected] or +613 9613 7200. 

Also see related course Building Integrity that explores the issues of Conduct and Culture in the insurance industry, and the consequences that result from these issues and how to improve outcomes for our customers.