This unit will be available to enrol from the third quarter of 2022. 
Skills Unit
GE20011-20

Resolve Disputes

This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations. This unit applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.

10 CIP Points
Resolve Disputes
AUD $425
General Insurance Insurance Broking Claims
5-week Study Period
10 Credit Points
Intermediate

What you'll learn

  • Establish a dispute exists
  • Investigate the dispute and determine the appropriate action
  • Negotiate and resolve the dispute
  • Finalise the dispute.

Competencies

FNSCUS402 Resolve disputes

Topics Covered

  • Week 1: Exploring soft skills required for effective dispute resolution
  • Week 2: Exploring the investigative skills required for effective dispute resolution
  • Week 3 : Methods of dispute resolution and negotiation
  • Week 4: Rules of dispute resolution

Assessment

2 Exams and 1 Simulation

 

10 CIP Points
Resolve Disputes
AUD $425
General Insurance Insurance Broking Claims
5-week Study Period
10 Credit Points
Intermediate