What is a loss adjuster?
Loss adjusters investigate and settle insurance claims on behalf of insurance companies. A loss adjuster may specialise in a specific area of insurance, such as:
- motor vehicle claims
- personal injury claims
- liability claims
- property claims.
The role of a loss adjuster is a diverse one. You may be expected to perform a wide range of tasks over the course of any given day.
What duties must a loss adjuster perform?
Investigating an insurance claim can be a complex process and requires both technical expertise and critical thinking. Some of the tasks a loss adjuster may need to perform to ascertain the circumstances surrounding an incident include:
- providing advice to claims managers
- attending mediation and court hearings
- liaising with insurers, customers and third-party providers
- analysing material and data relating to the claim
- visiting the site of the incident.
What makes a good loss adjuster?
There are several traits that make someone well suited to career in loss adjusting. Adjusters are expected to:
- communicate effectively with people
- apply critical thinking to maintain an unbiased perspective
- negotiate with parties involved in the claims process
- understand the relevant policy in detail.
Where can I find out more?
For more information about loss adjusting and other insurance roles, please explore our What You Can Do section.
If you are interested in loss adjusting as a possible career, call the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) on 03 9613 7200 to discuss their Diploma of Loss Adjusting (FNS15).