Short Course
LICOP22
Life Insurance Code of Practice
This course provides a detailed overview of the Life Insurance Code of Practice 2.0 and how it applies to insurers’ relationships with customers, including when customers are buying insurance, making claims or complaints, and requesting information. It is expected to take one hour to complete.
This course will be updated as the Life Code evolves.
This course applies to individuals who typically work in small or large life insurance businesses dealing with retail and/or commercial clients and are required to know the Code standards so they can apply them when dealing with customers.
This course was developed with the assistance of an FSC consultant.
1 CIP Points
Life Insurance Code of Practice
AUD $104.5
Life and Retirement Income
Claims
Open Study Period
Foundation
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What you'll learn
On completion of this unit, students will be able to:
- apply Code standards during customer interactions and recognise the importance of doing so
- describe and adhere to best practices for interacting with customers experiencing vulnerability, financial hardship or a mental health condition
- recognise Code standards in internal processes and procedures documentation.
Topics covered
- Why, How, Who
- Before the customer buys a policy
- When the customer buys a policy
- When the customer claims on a policy
- When communicating with customers
- When the customer makes a complaint
- Vulnerability