ANZIIF Webinar - Using behavioural insights for workers compensation and CTP claims

13 Nov 2020
  • Claims
  • General Insurance
  • Insurance Broking
175PDE0920 Behavioural InsightsPremiumRecording  Platinum

Want to understand more about how humans behave and how you can positively influence their behaviour?

While this might sound like a super power, the QBE Behavioural Insights Team draw on research from behavioural economics, psychology and sociology to achieve this and are helping people bring their lives back together following an injury.

Tune in to this webinar to hear from Luke Freeman, Behavioural Insights Specialist at QBE Insurance, who will discuss how his team gain a deeper understanding of what influences customer behaviour and how they use experiments to test solutions.


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