Webinar: Managing Claims in the Post-COVID World

The COVID-19 pandemic has the potential to be the modern-day extinction event for some insurance processes in the claims space – while other more agile, tech-focused players will inevitably take their place. The industry is truly at an inflection point in how we manage claims in this remotely connected world.

On the demand side of the market insurers have faced an influx of activity, from general inquiries to claims across multiple different lines. At the same time, the COVID-19 pandemic has required businesses to rapidly shift to remote working arrangements, prompting greater adoption of new technologies, and moving to cloud-based processes and systems.

  • Do you have the knowledge and tools required to effectively adapt and respond to meet your customers' needs?
  • Will your team survive and thrive in the fast pace changes currently occurring?

Join Brian Siemsen as he explains through the use of a case study how businesses can successfully navigate the COVID-19 crisis, and how to ensure claims teams can thrive in the world of change.


At the end of this webinar, attendees will be able to:

  • Recognise the new claims landscape by understanding pre and post COVID-19 needs
  • Examine and analyse the impact of virtual inspections — the new frontier of claims management
  • Identify what distinguishes a successful navigation of COVID-19 in the claims space
  • Discuss the characteristics of claims teams who will adapt amongst the current fast pace changes


Registrations for this webinar are now closed. Visit ANZIIF webinars to find out what's coming up.

For further information about this professional development program, please contact Rachel Magill, Team Leader - Events.


  • Brian Siemsen

    Claim Central Consolidated

    Brian Siemsen_Grayscale

    Brian Siemsen

    Global Chief Executive Officer
    Claim Central Consolidated

    Brian Siemsen has been Global CEO of Claim Central Consolidated since 2002.

    Since then, Brian has built a business on his aspiration for the standard in claims management practices to be the intelligent use of insurance technologies and digital supply chain solutions, coupled with exceptionally talented people.

    Brian has successfully overseen the global expansion of Claim Central Consolidated into multiple geographies including Australia, the United States, South Africa, Italy and New Zealand – all the while driving the focus of the business towards technology solutions and data insights that provide continuous claims improvement for our clients. He has been instrumental in securing funding and undertaking key acquisitions to support the growth of the business.

    A thought leader in the insurance and insurtech industries, Brian has been a regular speaker and panel member of numerous events both in Australia and internationally. Among other awards, Brian was selected as Ernst & Young’s Young Entrepreneur of the Year in 2012 and was proud to oversee Claim Central Consolidated’s nomination at #8 in AFR’s Most Innovative Companies in Australia in 2016.


Are you interested in sponsorship opportunities for ANZIIF webinars? For more information on how your organisation can benefit as a sponsor of this leading professional development program, please contact Sara Cheong, Sponsorship Executive by phone on +61 3 9613 7200 or by email at [email protected].



Find a member

  • OR



24 Jun 2020

  • Online
  • 12:00pm - 1:00pm AEST*
    *Please visit Time and Date to establish the start time in your local time zone.
  • 1 Points
  • Member AUD: $35
    NZD: $37.50
    Non-Member AUD: $35
    NZD: $37.50

    Registrations are now closed

    Visit ANZIIF webinars to find out what's coming up.