Australian Insurance Industry Awards

The Australian Insurance Industry Awards is the insurance industry's annual celebration of excellence, professionalism and community. Co-hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Asia Insurance Review, the Awards are now in their thirteenth year.

Award submissions for the 2016 Australian Insurance Industry Awards are now closed. 

Finalists will be announced on Friday 24 June 2016.  

Award winners will be announced and presented on Wednesday 31 August 2016 at The Star Event Centre in Sydney.  Secure your place early to avoid missing out.

  • Small Broking Company of the Year

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    Small Broking Company of the Year

    This award is open to small AFSL insurance broking companies that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015. Companies with a gross premium (base premium excluding charges)up to $20 million are eligible for this category.

    Submissions must address all of the following in relation to your Australian operations:


    • Describe how the business is structured. This should include whether the business operates as a stand-alone business, is a division of a larger organisation or is part of a broking network. 5%
    • Provide an overview of your business strategy and objectives. Describe how you review these, track your performance and account for emerging risks. 10%
    • Provide financial results for the last 3 years including but not limited to premium growth, gross income, profit and GWP. 20%
    • Describe the major customer segments you work with, how you identify customer needs and how you meet them across each of the major transaction points (e.g. new customers, renewal, collecting premiums, managing claims, complaint handling and ongoing servicing). 15%
    • Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include survey results, NPS data and retention figures for each of your customer segments identified above. 15%
    • Provide an overview of your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 15%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customer and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 10%

    Submissions are now closed. 

  • Medium Broking Company of the Year

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    Medium Broking Company of the Year

    This award is open to medium AFSL insurance broking companies that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015. Companies with a gross premium (base premium excluding charges) between $20 million and $100 million are eligible for this category.

    Submissions must address all of the following in relation to your Australian operations:


    • Describe how the business is structured. This should include whether the business operates as a stand-alone business, is a division of a larger organisation or is part of a broking network. 5%
    • Provide an overview of your business strategy and objectives. Describe how you review these, track your performance and account for emerging risks. 10%
    • Provide financial results for the last 3 years including but not limited to premium growth, gross income, profit and GWP. 20%
    • Provide an overview of the major customer segments you work with, the size of these and the percentage contribution to your overall book. Explain your service model across each of the major transaction points. 10%
    • Explain how you approach risk management with customers. Provide an example of where you have added value for a customer. 5%
    • Provide an overview of your claims management support for customers. Provide an example of where you were involved in a major claim, describe your involvement and the customer outcome. 5%
    • Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include survey results, NPS data and retention figures for each of your customer segments identified above. 15%
    • Provide an overview of your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 15%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Large Broking Company of the Year

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    Large Broking Company of the Year

    This award is open to large AFSL insurance broking companies that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015. Companies with a gross premium (base premium excluding charges) over $100 million are eligible for this category.

    Submissions must address all of the following in relation to your Australian operations:


    • Describe how the business is structured. This should include whether the business operates as a stand-alone business, is a division of a larger organisation or is part of a broking network. 5%
    • Provide an overview of your business strategy and objectives. Describe how you review these, track your performance and account for emerging risks. 10%
    • Provide financial results for the last 3 years including but not limited to premium growth, gross income, profit and GWP. 20%
    • Provide an overview of the major customer segments you work with, the size of these and the percentage contribution to your overall book. Describe your service model across each of the major transaction points. 10%
    • Explain how you approach risk management with customers. Provide an example of where you have added value for a customer. 5%
    • Provide an overview of your claims management support for customers. Provide an example of where you were involved in a major claim, describe your involvement and the customer outcome. 5%
    • Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. This should include survey results, NPS data and retention figures for each of your customer segments identified above. 15%
    • Provide an overview of your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 15%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Underwriting Agency of the Year

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    Underwriting Agency of the Year

    This award recognises an Australian underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between 1 January 2015 and 31 December 2015. Definition: ASIC-licensed underwriting agencies holding authority to quote and issue insurance products on behalf of principal insurers and/or Lloyd’s.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe how the business is structured. This should include whether the business operates as a stand-alone business or is part of a larger organisation. 5%
    • Provide an overview of your business strategy and objectives and identify what makes your business unique in the market. 10%
    • Provide financial results, which should include business growth, retention and profitability. 25%
    • Provide an overview of your claims management support for customers and your engagement with insurers. This should include details of the lodgement process, allocation of resources and dispute resolution. Provide an example of where you were involved in a major claim, your involvement and the customer outcome. 15%
    • Provide an overview of the measures you have in place to asses customer satisfaction and provide the data. This should include survey results, NPS data and retention figures. 15%
    • Describe how you manage people in your business. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 10%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 10%

    Submissions are now closed. 

  • Direct General Insurance Company of the Year

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    Direct General Insurance Company of the Year

    This award is open to APRA-licensed general insurance companies, subsidiaries of, or joint venture business selling through the direct channel (but not underwriting agencies or intermediated insurers) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015.
    These can include individual direct brands for large insurance groups.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe how the business is structured. This should include whether the business operates as a stand-alone business or is part of a larger organisation. 5%
    • Provide an overview of your business strategy and objectives. Describe how you review these, track your performance and account for emerging risks. 10%
    • Describe how you use digital and social media to engage customers. 10%
    • Describe the claims handling process, including your complaints resolution process. Include your 2015 claims satisfaction data and FOS statistics. 20%
    • Provide financial results from the last 3 years including but not limited to GWP, client retention, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. 15%
    • Provide an overview of the measures you have in place to assess customer satisfaction and provide the data. 15%
    • Describe your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 10%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Small – Medium General Insurance Company of the Year

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    Small – Medium General Insurance Company of the Year

    This award recognises APRA-licensed general insurance companies (but not underwriting agencies or direct insurers) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015.

    Companies with a total GWP of less than $500 million in Australia are eligible to apply for this category.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe how the business is structured, the major customer segments and the service model you operate. 10%
    • Provide an overview of any of measures in place for customer satisfaction and provide the data. 15%
    • Describe any innovations introduced and how these have benefited the customer. 10%
    • Describe the claims handling process, how this benefits the customer and include your 2015 claims satisfaction data. 15%
    • Outline your complaints resolution process and provide data of the total number of complaints, internal disputes and FOS referrals. 5%
    • Provide financial results from the last 3 years including but not limited to GWP, client retention, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. 20%
    • Provide an overview of your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 10%
    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%
    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Large General Insurance Company of the Year

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    Large General Insurance Company of the Year

    This award recognises APRA-licensed general insurance companies (but not underwriting agencies or direct insurers) that have demonstrated strong performance and outstanding service for their customers in Australia between 1 January 2015 and 31 December 2015. Companies with a total GWP of more than $500 million in Australia are eligible to apply.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe how the business is structured, the major customer segments/product classes and the service model you operate. Where possible, provide percentages to enhance overview. 10%

    • Provide an overview of any of measures in place for customer satisfaction and provide the data. 15%

    • Describe any innovations introduced and how these have benefited the customer. 10%

    • Describe the claims handling process, how this benefits the customer and include your 2015 claims satisfaction data. 15%

    • Outline your complaints resolution process and provide data of the total number of complaints, internal disputes and FOS referrals. 5%

    • Provide financial results from the last 3 years including but not limited to GWP, client retention, underwriting result, after-tax profit, net loss ratios, combined operating ratios and capital ratio. 20%

    • Provide an overview of your approach to people management. This should include staff recruitment, induction, formal qualifications, ongoing learning and development, retention and internal promotions. Include your measures of success, such as staff engagement, staff turnover, percentage of qualified staff in each job type and percentage of staff who undertake professional development. 10%

    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%

    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Life Insurance Company of the Year

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    Life Insurance Company of the Year

    This award is for APRA-licensed life insurance companies that have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries in Australia between 1 January 2015 and 31 December 2015.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe how the business is structured and the service model you operate. This should include whether the business operates as a stand-alone business or is a division of a larger organisation. 5%

    • Provide an overview of any measures in place for customer satisfaction and provide the data. 15%

    • Describe any innovations introduced and how these have benefited the customer. 15%

    • Describe how the business is approaching the emerging risks in the industry and outline any changes that were made in 2015 to address them. 15%

    • Provide financial results from the last 3 years including but not limited to insurance risk premium, investment income, client retention, after-tax profit and cost-to-income ratio. 20%

    • Describe the program in place for ongoing staff education, learning and professional development. Provide data to indicate the percentage of staff who undertake the different types of learning and development activities. 15%

    • Describe how your company contributes to the professionalism of the insurance industry in terms of industry support, your customers and your philanthropic support to the community. 10%

    • Explain why your business is exceptional. 5%

    Submissions are now closed. 

  • Innovation of the Year

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    Innovation of the Year

    This category is open to organisations, teams or individuals operating in the Australian insurance industry. The innovation must be new rather than a performance or product enhancement.

    The innovation must have been introduced into the Australian marketplace between 1 January 2015 – 31 December 2015.

    Submissions should address the following criteria in relation to Australian operations:

    • State the objectives and outline purpose of the innovation 10%
    • Provide an overview of the challenge that the business faced and the process for the development of the innovation 20%
    • Outline how the innovation has benefited your business, customers, and/or industry. Provide evidence. 40%
    • Explain the extent of the innovation in comparison to any existing like products or services. 10%
    • Outline any customer feedback or initial results from the launch of the innovation. 20%

    Submissions are now closed. 

  • Professional Services Firm of the Year

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    Professional Services Firm of the Year

    This award is for organisations that provided specialty professional services to the Australian insurance industry between 1 January 2015 and 31 December 2015. These include accounting, actuarial, consulting, and legal services.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe your business, how it is structured, and what percentage of revenue is derived from the insurance industry. 10%

    • Describe the insurance customer segments you work with and provide information that indicates the number of insurance clients you support and how you service them. 20%

    • Provide an overview of any measures in place for customer satisfaction and provide the data. 20%

    • Describe any innovations or significant changes introduced during 2015 and how these have benefited your business and the insurance industry. 10%

    • Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry. 10%

    • Provide an overview of your commitment in 2015 to the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers and contribution to publications, conferences, education and professional development. 20%

    • Explain why your business is exceptional. 10%

    Submissions are now closed. 

  • Service Provider to the Insurance Industry

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    Service Provider to the Insurance Industry

    This award recognises organisations that have made a significant contribution to the Australian insurance industry through services provided between 1 January 2015 and 31 December 2015. This includes retailers, loss adjusters, specialist claims providers, claims preparers and building services. Organisations that are eligible for other industry award categories, including professional services, underwriting, underwriting agencies, brokers and insurers are not eligible to apply for this category.

    Submissions must address all of the following in relation to your Australian operations:

    • Describe your business, how it is structured, and what percentage of revenue is derived from the insurance industry. 10%

    • Describe how your business supports the insurance industry to be more effective in its day-to-day operations. Provide evidence. 20%

    • Give an overview of how you measure satisfaction and provide the data. 30%

    • Describe any innovations or significant changes introduced during 2015 and how these have benefited your business, the insured and insurer. 10%     

    • Describe how you induct new staff in relation to the insurance industry and provide ongoing learning and development opportunities to enhance their understanding of the industry. 10%

    • Beyond your day-to-day business dealings, describe how your company supports the insurance industry. This may include, but is not limited to, participation in committees, sponsorships, writing industry papers and contribution to publications, conferences, education and professional development. 10%

    • Explain why your business is exceptional. 10%

    Submissions are now closed. 

  • Women’s Employer of the Year

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    Women’s Employer of the Year

    This award recognises the efforts between 1 January 2015 and 31 December 2015 of insurance based organisations that have demonstrated a genuine commitment and taken positive steps to improving gender equality and diversity across their organisation and the wider industry.

    Submissions must address all of the following in relation to your Australian operations:

    • State the objectives for gender equality in your business. 5%

    • Overview policies, strategies and programs that are in place to support the overall objectives. 10%

    • Document the percentage gender composition across each level of your workforce (Board to entry-level roles). WEGA reporting is acceptable. 15%

    • Provide the gender composition by percentage for direct reports to CEO and at one level below for core ‘insurance’ business roles (claims, underwriting and distribution) vs non-core business roles (support, administration, finance, marketing, human resources, actuarial etc). 20%

    • Describe how your gender composition has changed over the past 5 years. Describe the impact this has had on workplace culture and engagement. 10%

    • Provide an overview of your formal remuneration policy, gender pay objectives, the program in place to achieve your objectives and the timeframe in which you

    • will achieve them. Describe the impact to your business. Provide evidence to support program implementation. 20%

    • Describe the frameworks and programs in place to support career progression and professional development for women. 10%

    • Give an overview of the parental leave and return to work programs available to females and males; indicate the participation percentages for both genders and include any superannuation initiatives. 10%

    Submissions are now closed. 

  • Youth Development Employer of the Year

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    Youth Development Employer of the Year

    This award recognises insurance-based organisations that demonstrated a commitment to the employment and development of young insurance and finance professionals between 1 January 2015 and 31 December 2015. Young insurance professionals are defined as being 35 years or younger.

    Submissions must address all of the following in relation to your Australian operations:

    • Give an overview of any policies, strategies and objectives in place to support young people. 15%
    • Describe any graduate or entry-level programs in place specifically to recruit and develop young people. 20%
    • Provide the percentage of new employees under 35 employed by your business in 2015. Describe how you pitched the insurance industry and your company when recruiting young people. 10%
    • Describe strategies and programs in place specifically to retain young insurance professionals. Please state your current regretted turnover of staff under 35 in 2015. 10%
    • Outline the proportion of staff under 35 across the organisation across role types (from Board to entry level). 10%
    • Outline the proportion of staff under 35 in core ‘insurance’ business roles (claims, underwriting and distribution) vs non-core business roles (support, administration, finance, marketing, human resources, actuarial etc). 10%
    • Describe what programs are in place within your company that facilitate young people to contribute to the professionalism of the insurance industry. 20%
    • Describe why your business is an exceptional place for a young person to work. 5%

    Submissions are now closed. 

  • Young Insurance Professional of the Year

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    Young Insurance Professional of the Year

    This award recognises a young insurance professional who has demonstrated outstanding commitment, achievement and passion in the Australian insurance industry during 2015.

    The candidate must be under 35 years of age at 31 December 2015 and have more than five years of experience in the industry. Previous entrants are eligible to apply up to three times in total.

    Submissions must address all of the following in relation to your Australian operations:

    • Provide a brief career synopsis. Include the age at which you first joined the industry, what attracted you to it and outline the roles you have held. 10%

    • Provide an overview of any formal study, qualifications and professional development undertaken over the past 3 years. 15%

    • Provide an overview of what your top achievement in 2015 was and why. Include data to support this. 30%

    • Provide examples of where you contributed to the insurance industry. This may include, but is not limited to, participation in committees, writing industry papers, contribution to publications and speaking at conferences, to community groups or to schools. 15%

    • Outline your career goals and your plan to achieve your major milestones. 20%

    • Describe why you are passionate about working in insurance. 10%

    Submissions are now closed. 

  • Insurance Leader of the Year

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    Insurance Leader of the Year

    This award is open to any individual in the insurance industry who has demonstrated outstanding leadership during 2015 that has benefited the Australian insurance industry. This category can be made through direct submission or nomination by a third party.

    Submissions should include:

    • A brief career synopsis. 10%

    • An overview of any formal study or qualifications and describe your overall approach to your own professional development. 20%

    • An example of where you applied and implemented outstanding leadership of a major initiative during 2015. Describe the impact on both the business and the market. 40%

    • An overview of how you promote the insurance industry to the market, broader community and/or government to improve its image and reputation. Please provide examples. 30%

    Submissions are now closed. 

  • ANZIIF Lifetime Achievement Award

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    ANZIIF Lifetime Achievement Award

    This award recognises an outstanding individual who has significantly contributed to the advancement, promotion and improvement of the insurance industry in Australia over the span of their career. The candidate must have worked in the insurance industry over a period of at least 15 years. This category can be made through direct submission or nomination by a third party.

    The submission should include:

    • A brief career synopsis.

    • Examples of outstanding leadership displayed throughout their career, including major initiatives, improvements, and successes to their business and the market.

    • A description of their personal contribution to the development, advancement, promotion and improvement of the insurance industry. This can include, but is not limited to, participation in committees, contribution to publications and white papers, and speaking at conferences.

    • Describe the legacy that they have left through their work in the industry.

    Submissions are now closed.