Enrol Now Certificate IV in General Insurance (FNS15) FNS41415


Download the ANZIIF Insurance Industry Qualifications brochure here

The essential qualification for those who handle claims, issue domestic insurance contracts, deal with customer enquiries, appoint intermediaries to investigate standard claims and initiate claims recovery, the Certificate IV in General Insurance is a great start to a career in insurance.

Upon completion of the Certificate IV in General Insurance, graduates will become an Associate Certified Insurance Professional (CIP) of ANZIIF and will have met all requirements for ASIC Tier 1 compliance for general insurance.

Please be aware of these Assessment Changes, effective 2016.

Course Structure

The Certificate IV is comprised of six modules. The first five modules should involve 50 – 70 hours of study time and the sixth Business Fundamentals module should involve 4 -8 hours of study time.

*Students are only required to select one Insurance Law and Regulation module only. NZ students are to complete GI406 NZ Insurance Law and Regulation. All other students are to complete GI402 Insurance Law and Regulation.

Students can choose to enrol in both modules should they wish to do so.

Pre-requisites

None

Membership Pathway

Associate

Price

AUD $975 per module
AUD $250 GIBF41-15 module

Compulsory Modules

  • GI401-15 Serving the General Insurance Customer

    Explains the impact of the economic environment on financial services products, explores creating a relationship with the client in order to establish general insurance needs and thereby identify appropriate products.

    Learning Outcomes

    Upon completion of the program, participants should be able to:

    • identify the potential impacts that the economic environment can have on the financial services sector
    • understand the roles and relationships of financial services organisations, advisers and brokers
    • understand regulations pertaining to the definition of retail clients and to the authorisation, licensing and permitted scope of services of financial advisers and brokers
    • understand the code of practice that applies to the general insurance industry
    • identify general insurance products available on the market
    • discuss the impact of taxation on general insurance transactions
    • maintain knowledge of relevant legislation and products
    • understand regulations pertaining to prescribed classes of insurance and to exclusions in insurance contracts
    • establish relationships with customers
    • establish communication skills
    • understand requirements related to disclosure of capacity
    • understand regulations pertaining to privacy and to the hawking prohibitions (Australia)
    • identify client objectives, needs and financial situation
    • analyse client objectives, needs, financial situation and risk profile
    • develop appropriate strategies and solutions
    • present appropriate strategies and solutions to the client
    • negotiate financial plan, policy or transaction with the client
    • coordinate implementation of an agreed plan, policy or transaction
    • complete necessary documentation
    • explain requirements for providing point-of-sale and service documentation (e.g. FSG, PDS, SoA) to retail clients
    • present an appropriate level of knowledge about regulations pertaining to the duty of disclosure and interim cover
    • maintain necessary documentation
    • provide ongoing service where requested by a client
    • monitor feedback and report on service delivery
    • establish if a dispute exists
    • evidence an appropriate level of knowledge about regulations pertaining to dispute resolution
    • investigate a dispute and determine actions to be taken
    • resolve and finalise a dispute.

    Competencies

    • BSBCUS301 Deliver and monitor a service to customers
    • FNSASIC301 Establish client relationship and analyse needs
    • FNSASIC302 Develop, present and negotiate client solutions
    • FNSCUS402 Resolve disputes
    • FNSIAD501 Provide appropriate services, advice and products to clients

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GI403-15 General Insurance Products

    Covers the range of products and policies available, and describes their structure, features and benefits. It also explains how emerging technologies have affected the insurance industry.

    Learning Outcomes

    Upon completion of the program, participants should be able to:

    • read, interpret and, where necessary, draft documentation for general insurance purposes
    • maintain product knowledge
    • identify training obligations and relevant programs
    • recognise changes affecting the financial services industry and apply them to daily work
    • identify compliance implications of general insurance products, including Corporations Act requirements, industry code of practice requirements, other relevant Acts and legislation, and product disclosure statements
    • identify the general insurance products and services that are available and explain the specific purpose of each
    • clearly communicate to customers the important characteristics of a variety of general insurance products and services
    • determine which general insurance product suits a given customer need
    • recognise the key features of general insurance policies to facilitate comparisons of similar products.

    Competencies

    • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GI404-15 Introduction to General Insurance Underwriting

    Covers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals.

    Learning Outcomes

    Upon completion of the program, participants should be able to:

    • recognise and classify risks for insurance purposes
    • identify appropriate risk prevention and risk management methods
    • recognise and apply organisational or industry sector standards for insurance policies and wordings
    • identify and apply organisational underwriting guidelines
    • explain the importance of gathering appropriate risk information
    • explain the importance of policy wordings, terms and conditions
    • recognise appropriate methods of reinsurance to manage risk
    • identify and obtain risk information
    • assess information against established risk acceptance criteria
    • communicate the results of a risk assessment
    • issue a quotation and interim cover
    • recognise and adhere to relevant laws
    • identify and enact appropriate procedures.

    Competencies

    • FNSISV401 Evaluate risk for new business

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GI405-15 General Insurance Claims Handling

    Describes the types of insurance policies available and covers the start-to-end process of handling a claim including registering claims, obtaining the relevant information from the client along with proper documentation, deciding whether further investigation is required and finalising claims.

    Learning Outcomes

    Upon completion of the program, participants should be able to:

    • identify and understand organisational policies, procedures, guidelines and authorities
    • refer and adhere to relevant laws and legislative Acts
    • identify and comply with industry sector requirements
    • maintain confidentiality of information in accordance with legislative requirements and industry principles
    • identify and apply relevant industry sector and organisational policy wordings
    • liaise with the claimant to listen to, share and understand important items of information
    • effectively interpret submitted claim data
    • identify appropriate questions to determine and confirm information
    • identify information deficiencies
    • provide information to reinsurers as appropriate
    • collect all relevant information relating to a claim from appropriate sources
    • undertake research to meet claims management criteria
    • organise relevant information into a coherent body of knowledge
    • maintain lines of communication with relevant parties to ensure awareness of claim status
    • identify any needs for investigation and appoint appropriate service providers where necessary
    • maintain records of information gathering activities and results, as in a diary system
    • determine whether a valid claim exists and if the claimant is eligibile to claim under the policy
    • effectively analyse claim information to determine its legitimacy
    • apply organisational policy wording
    • adhere to claims management criteria and authority levels
    • refer missing information or abnormalities to an appropriate authority
    • monitor and report on the progress of claims research as necessary
    • follow company procedure to apply organisational procedures to settle a claim, perform calculations to achieve required outcomes and access and update records.

    Competencies

    • FNSISV405 Analyse insurance claims

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GIBF41-15 Business Fundamentals for General Insurance

    This unit describes the role of good customer service in building and maintaining the profitability of your organisation. The unit also describes how to identify, model and meet expected industry professional approaches to procedures, guidelines, policies, standards and ethical requirements.

    In addition, the unit describes how to use, communicate and present information to develop/maintain effective working relationships and networks.

    Finally this unit addresses how to participate in occupational health and safety processes to protect work colleagues.

    This module has a workplace assessment in the form of a Workplace Skills Observation (WPO). The WPO is due within 6 weeks of you completing the online assessment. Download the Workplace Skills Observation Form.

    Learning Outcomes

    Upon completion of this unit, you should be able to: 

    • identify the scope, sectors and responsibilities of the industry 
    • identify and apply financial services industry guidelines, procedures and legislation 
    • identify sustainability issues for the financial services industry 
    • manage information facilitate time management, task delegation, maintain working relationships and ensure workplace safety procedures are being adhered to.

    Competencies

    • BSBLDR402 Lead effective workplace relationships
    • BSBWHS201 Contribute to health and safety of self and others
    • FNSINC401 Apply principles of professional practice to work in the financial services industry

    Price

    Australia AUD $250
    Overseas AUD $250
    New Zealand NZD $245
    Emerging Market AUD $180

    Duration

    Open

    Pass Grade: 75

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Elective Modules (1 REQUIRED)

  • GI406-15 New Zealand Insurance Law and Regulation

    This module is for New Zealand students only and covers health and safety in the workplace as well as the Acts, regulations and the codes of practice that govern a general insurer’s day-to-day job as well as formal requirements for internal and external dispute resolution.

    Learning Outcomes

    Upon completion of this module, participants should be able to:

    • Describe the legal system that operates in New Zealand
    • Explain how common and statute laws are developed and interpreted
    • Explain the major concepts of general insurance law
    • Identify and describe the key provisions of the key pieces of legislation affecting the general insurance industry
    • Explain the requirements for internal and external dispute resolution
    • Explain how and why the privacy of customers’ information should be maintained
    • Explain how privacy legislation affects the general insurance industry
    • Explain the purpose of the Health and Safety in Employment Act, and the Health and Safety in Employment Amendment Act
    • Outline key occupational safety and health requirements.

    Competencies

    • FNSCMP501 Comply with financial services legislation

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GI402-15 General Insurance Law and Regulation

    Deals with legal framework, laws, regulations, the Code of Practice and relevant Acts that govern the general insurance industry in Australia. It also covers health and safety in the workplace.

    Learning Outcomes

    Upon completion of the program, participants should be able to:

    • read and interpret legislative and industry information
    • identify the implications of changes to laws, regulations and rules
    • explain the relevance of tort law and duty of care principles
    • identify and explain relevant laws of principal and agents
    • read and interpret the Insurance Contracts Act
    • explain the duty of utmost good faith and the duty of disclosure
    • identify and apply organisational requirements of the Insurance Contracts Act and associated regulations
    • read and interpret the Corporations Act
    • explain the relevant laws of principles and agents under Australian Financial Service Licensing rules
    • identify and apply organisational requirements of the Corporations Act and associated regulations, including obligatory record keeping
    • interpret, identify and apply any organisational requirements arising out of the Insurance Act, Competition and Consumer Act, ASIC Act, National Consumer Credit Protection Act, and the Privacy Act
    • read and interpret industry information
    • comply with the General Insurance Code of Practice.

    Competencies

    • FNSFMK505 Comply with financial services regulation and industry codes of practice

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

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  • GI407-15 PNG Insurance Law Regulation and Guidelines

    This unit provides the skills and knowledge required to ensure compliance on an organisational level with the finance industry regulations and insurance industry codes of practice within Papua New Guinea. 

    It is aimed at insurance professionals located in Papua New Guinea, who work in small or large insurance businesses dealing with retail and / or commercial clients. This unit will advise students of the relevant and current finance industry regulations and industry codes of practice. It will also develop the skills needed to implement, maintain, and communicate the relevant regulations and codes of practice to a range of personnel, ensuring organisational compliance and achievement of quality standards.

    Learning Outcomes

    On completion of this unit, students will have the skills and knowledge to:

    • identify and implement regulatory requirements and codes of practice
    • identify and implement ongoing changes to regulatory requirements and codes of practice
    • communicate regulatory requirements and codes of practice to a range of personnel
    • ensure organisational compliance with regulatory requirements and codes of practice
    • develop and maintain statutory records.

    Competencies

    • FNSCMP501 Comply with financial services legislation

    Price

    Australia AUD $975
    Overseas AUD $975
    New Zealand NZD $1,030
    Emerging Market AUD $805

    Duration

    Standard (12 weeks)

    Online Assignment

    Pass Grade: students must be assessed as competent in all assignment questions

    Online Exam

    Pass Grade: 50%
    Duration: 90min

    Enrol Now