Certificate III in General Insurance FNS30515


Download the ANZIIF Insurance Industry Qualifications 2016 brochure here.

The starting point for school leavers or anyone wishing to develop a career in insurance at entry level, the Certificate III traineeship is a government-subsidised employment-based training program that gives new entrants a solid introduction to the insurance industry and provides a foundation for further development.

Course Structure

The Certificate III in General Insurance is broken up into the following 10 sections:

Section 1—Working in an office environment

Examines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict. This section also discusses managing change within the work environment and occupational health and safety issues.

Section 2—The insurance market

Analyses the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and looks at how insurance products are priced and sold.

Section 3—The financial environment

Introduces the Australian economic and financial environment and identifies various financial markets, the products that are bought and sold and the key players in these markets. This section also discusses how the economic environment influences the various financial markets.

Section 4—The legal environment

Introduces the Australian legal system.

First it looks at the key bodies that regulate the financial services industry and then presents an overview of two specific pieces of legislation—the Competition and Consumer Act 2010 (Cwlth) and the Australian Securities and Investments Commission (ASIC) Act 2001 (Cwlth).

Section 5—The Insurance Contracts Act

Examines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.

Section 6—The Corporations Act

Provides an overview of the Corporations Act 2001 (Cwlth), including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.

Section 7—Privacy

Discusses privacy principles and focuses on the procedures that should be followed to ensure the information gathered about customers remains confidential.

Section 8—Code of Practice and dispute resolution

Examines specific features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry, and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.

Section 9—Working with customers

Highlights the importance of excellent customer service and sets out what is involved in advising customers and meeting their insurance needs.

Section 10—Claims

Presents an overview of the claims process and how customers can be assisted with their claims.

Pre-requisites

None

Price

per module

Compulsory Modules

  • GI301 Certificate III in General Insurance

    The starting point for school-leavers or anyone wishing to develop a career in insurance at entry level, the Certificate III traineeship is a government subsidised employment-based training program that gives new entrants a solid introduction to the insurance industry and provides a foundation for further development.

    Learning Outcomes

    On completion of the program, participants should be able to:
    • explain the basic skills required to work successfully in an office environment
    • discuss the role of company procedures and  technology in the work place
    • explain the importance of effective communication and managing conflict
    • discuss managing change within the work environment and occupational health and safety issues
    • analyses the specific features of the general insurance market 
    • discuss the place of the insurance industry has in the wider economic and financial environment
    • describe common features of insurance policies 
    • explain how insurance products are priced and sold
    • identify various financial markets, the products and the key players 
    • identify how the economic environment influences the various financial markets
    • explain the Australian legal system
    • explain the role  of the key bodies that regulate the financial services industry
    • explain the role of the Insurance Contracts Act on the general insurance industry and work practices
    • explain the role of the Corporations Act 2001 (Cwlth) and the effect of the Act on day-to-day work, including  disclosure requirements
    • identify the procedures that should be followed to ensure information gathered about customers remains confidential
    • explain the role of the General Insurance Code of Practice in setting standards and  the handling of disputes 
    • explain the claims process and how brokers can assist their clients with their claims.

    Competencies

    • BSBOHS201A Participate in OHS processes
    • BSBWOR203A Work effectively with others
    • BSBWOR204A Use business technology
    • FNSASIC304A Provide Tier 2 general advice in general insurance
    • FNSASIC305A Provide Tier 2 personal advice in general insurance
    • FNSINC301A Work effectively in the financial services industry
    • FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
    • FNSISV303A Issue contract of insurance
    • FNSISV304A Issue renewal advice
    • FNSISV305A Issue cancellation advice
    • FNSISV306A Receive and record/register a claim
    • FNSISV307A Follow organisation procedures to process claims
    • FNSISV310A Process a claims payment.

    Duration

    Traineeship (12-24 Months)