General Insurance Essentials


General Insurance Essentials is designed to provide a holistic introduction to the insurance industry. It is aimed for professionals performing key roles in claims, sales and service, broking and underwriting within general insurance. 

"The GI Essentials Course allows you to achieve a basic understanding of other areas of the business. Ultimately, this will allow you to add more value in your current and future roles." says Karl Hamann, the Subject Matter Expert of the course.
Click to read the article - GI Essentials course to address the war for talent 

The course is an ideal complement to an induction program for employers and is also beneficial for individuals who intend to establish a sound understanding in General Insurance.

The features of this interactive learning solution are aimed to ensure optimal learning outcomes, including:

  • Bite-sized content that's easy to digest
  • Interactive scenarios from a customer, insurer and broker perspective
  • Thought-provoking questions
  • Various customer personas
  • A Downloadable key takeaway document
  • Fast Track option is available


Entry-level insurance professionals who are:

  • working in general insurance
  • working in supporting roles within claims, sales and service, broking and underwriting
  • with 0 – 1 years experience

Individuals who intend to familiarise themselves with insurance or to enter the insurance industry.


Delivery Mode


CIP Points 

Credit Points for CPD 

Approx. Study Time

7 hours (inc. a 2-hour multiple-choice exam) 

Allowed Study Period

5 weeks 

Exam Format

84 multiple-choice questions

Fast Track Option 

Available via in-built assessment

Enrole online


104EDU_0520 Web Icons for GI Essentials B5

About insurance

key terms definitions, products, roles, and policy lifecycle

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Understanding best practice

regulations and legislations

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The customer and you

elements of good customer service, and vulnerability considerations

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Set up for success

all about the contract

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Delivering on the promise

all about the claims

Download a course flyer for more details.


Enrol online with your ANZIIF account details, or contact [email protected] for company bulk enrolment assistance.

For more information, please contact customer service via [email protected] or +613 9613 7200.