General Insurance Essentials

BACKGROUND & OVERVIEW

General Insurance Essentials is designed to provide a holistic introduction to the insurance industry. It is aimed for professionals performing key roles in claims, sales and service, broking and underwriting within general insurance. The course is an ideal complement to an induction program for employers and is also beneficial for individuals who intend to establish a sound understanding in General Insurance.

The features of this interactive learning solution are aimed to ensure optimal learning outcomes. Features include:

  • Bite-sized content that's easy to digest
  • Interactive scenarios from a customer, insurer and broker perspective
  • Thought-provoking questions
  • Various customer personas
  • A Downloadable key takeaway document
  • Recognition of Current Competency (RCC) is available to fast-track the learning

WHO SHOULD TAKE THE COURSE    

Entry-level insurance professionals who are:

  • working in general insurance
  • working in supporting roles within claims, sales and service, broking and underwriting
  • with 0 – 1 years experience

Individuals who intend to familiarise themselves with insurance or to enter the insurance industry.

 

COURSE DETAILS

Delivery Mode

Online 

CIP Points 

Credit Points for CPD 

Approx. Study Time

7 hours (inc. a 2-hour multiple-choice exam) 

Allowed Study Period

5 weeks 

Exam Format

84 multiple-choice questions

Recognition of Current Competency 

Available via in-built assessment


Enrole online

MODULE OUTLINE    


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About insurance

key terms definitions, products, roles, and policy lifecycle

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Understanding best practice

regulations and legislations

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The customer and you

elements of good customer service, and vulnerability considerations

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Set up for success

all about the contract

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Delivering on the promise

all about the claims

Download a course flyer for more details.

ENROLMENT

Enrol online with your ANZIIF account details, or contact [email protected] for company bulk enrolment assistance.

For more information, please contact customer service via [email protected] or +613 9613 7200.