General Insurance Essentials


Financial and Insurance Service is a fast-growing community, passing on knowledge and experience to those new to the industry is vital. Companies and industry bodies are dedicating many resources and efforts to ensure that insurance professionals possess adequate knowledge and perform confidently in the assigned roles.

General Insurance Essentials is designed to provide a holistic introduction to the industry. It is an ideal complement to an induction program for employers. To meet the evolving learning needs, ANZIIF implements interactive learning designs and modern education technologies to ensure optimal learning outcomes, which includes:

  • Easy to digest in bite-sized content
  • Interactive scenarios from a customer, insurer and broker perspective
  • Thought-provoking questions
  • Various customer personas
  • Downloadable key takeaway document
  • RCC* is available to fast-track the learning


Entry-level insurance professionals who are:

  • working in general insurance
  • working in supporting roles within claims, sales and service, broking and underwriting
  • with 0 – 1 year experience.

Individuals who intend to familiarise themselves with insurance or to enter the insurance industry.


Delivery Mode


CIP Points 

Credit Points for CPD 

Approx. Study Time

7 hours (inc. a 2-hour multiple-choice exam) 

Allowed Study Period

5 weeks 

Exam Format

84 multiple-choice questions

*Recognition of Current Competency 

Available via in-built assessment



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About insurance

key terms definitions, products, roles, and policy lifecycle

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Understanding best practice

regulations and legislations

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The customer and you

elements of good customer service, and vulnerability considerations

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Set up for success

all about the contract

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Delivering on the promise

all about the claims

Download a course flyer for more details.


Enrol online with your ANZIIF account details, or contact [email protected] for company bulk enrolment assistance.

For more information, please contact customer service via [email protected] or +613 9613 7200.