Claims

ANZIIF's Claims Faculty Advisory Board (CL FAB) contributes to the achievement of ANZIIF's vision by providing support and guidance for Faculty activity. CL FAB members are highly respected industry experts and have significant experience as council or Board members.

The key objective of the CL FAB is to act as a peak body of experienced and talented experts in the Claims field, unified in its commitment to help ANZIIF provide meaningful service to enhance the professionalism, ethics and community standing of those working in this sector.

  • Phil Gare

    Chair

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    Phil Gare

    ANZIIF (Snr Assoc) CIP
    General Manager - Claims
    Ansvar Insurance

    Phil has over 25 years of experience in the insurance industry in both Australia and New Zealand and has worked with both Insurers and Insurance Broking organisations. Phil has led large and expert teams within many Insurance functions including Claims, Reinsurance, Pricing, HR and Strategy during his career.

    Prior to joining Ansvar Phil led OAMPS National Claims team. Currently he leads Ansvar’s national claims team in delivering outstanding claims responses to brokers and customers.

  • Hilary Bates

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    Hilary Bates

    Chief Claims Officer
    Zurich Financial Services Australia

    Hilary Bates was appointed as Chief Claims Officer in August 2016. Hilary is responsible for leading Zurich’s Australian and New Zealand General Insurance Claims Operation, which is focused on delivering an outstanding claims service to our customers.

    Prior to joining Zurich, Hilary held senior claims management roles at QBE, including Head of Long Tail Claims and Head of Strategy and Technical. She worked in the USA for 7 years gaining valuable and varied experience across complex claims and senior claims management roles. Hilary started her career in private practice working within insurance, risk management and litigation practice groups.

    Hilary holds a Bachelor of Arts (Archaeology), Bachelor of Laws (Honors), and Master of Laws from the University of Sydney and is admitted to practice law in New South Wales.

    With over 15 years working in the insurance industry, Hilary is passionate about claims and delivering on the promise to Zurich’s customers.

  • Michael Cooke

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    Michael Cooke

    Dip GI
    ANZIIF (Fellow) CIP,
    AICLA (Fellow), IFAA (Fellow)
    Chartered Senior Loss Adjuster
    Technical Assessing (TAS) Pty Ltd

    Michael was born and raised in central NSW before moving to the ACT where he worked in the accounting, audit and investigation areas. Medical fraud investigation took Michael to Tasmania, where he was introduced to insurance loss adjusting over 25 years ago.  

    Michael is a qualified accountant who also holds a Diploma in General Insurance.

    Michael worked as a self-employed loss adjuster before becoming a licensee to McLarens Young and a director with McLarens Young Australia, he is currently working as a Senior Chartered Loss Adjuster for Technical Assessing (TAS) Pty Ltd.  

    Michael is married to Corrina, who has worked in the Insurance claims industry for over 20 years.  

    Michael has been a member of AICLA for 24 years and has been an AICLA Tasmanian committee member for 23 years continuous, has served two terms as a National Director of AICLA and is a past AICLA President.  

    Michael is an ANZIIF Fellow, AICLA Fellow and a Fellow of the International Federation of Adjusting Associations.

  • Adrian Ferris

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    Adrian Ferris

    Dip LA
    ANZIIF (Fellow) CIP, ECI, AILA
    Manager, National Short Tail Technical Claims
    QBE Insurance (Australia) Ltd

    Adrian’s current role is Manager, National Claims - Strategy Tail Technical Project Lead for QBE Insurance Australia Limited. His qualifications include; being a Fellow of ANZIIF, Diploma of Property Loss Adjusting, Executive Certificate (Insurance) UTS Sydney.  He is also a member of the Australian Insurance Law Association (AILA).

    His extensive experience in the insurance industry includes roles in claims; sales & underwriting; operational management and staff training.  His involvement with projects for the establishment of best practices in claims management, policies and procedures and quality audit program for QBE have been particular focuses over the past 10 years.  He is an advocate for quality education in the industry including; knowledge sharing amongst peers and emerging new talent.  

    Adrian has had extensive experience in managing all facets of CAT events in Australia from the 1989 Newcastle Earthquake to the recent bushfires, devastating floods, cyclones and other weather events.

  • Greg Johnson

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    Greg Johnson

    ANZIIF (Snr Assoc) CIP
    Chief Executive Officer
    Savill Johnson

    Greg has 35 years corporate experience during which time he built and lead global businesses that deliver high quality service based solutions across a broad range of industries, including for the last 15 years the Financial Services Sector.

    Most recently Greg worked with Aon Australia holding the position Manager – Strategic Distribution. In this role Greg was responsible for reviewing Aons Affinity, SME and Micro businesses recommending and delivering changes enabling growth whilst delivering superior client service.

    Prior to this role Greg  held senior leadership roles in Australia, the UK and the US with companies such as Aon, Accenture, Bankers Trust, TeleTech and The Corporate Services Group.

    Through these roles Greg proved himself to be a seasoned, versatile and energetic executive successfully leading, developing and growing the businesses in rapidly changing highly competitive environments.

  • Tim Kasem

    Tim Kasem

    Tim Kasem

    LLB BBus
    Proclaim Pty Ltd
    Account Manager - Liability
    Proclaim Pty Ltd

    Tim Kasem completed his Bachelor of Law and Bachelor of Business degree in 2011. Whilst undertaking his university studies, he worked as a Legal Clerk primarily in the area of Workers Compensation and Public Liability. After graduating from university, Tim commenced his legal traineeship at the College of Law and was then admitted as a Solicitor in the Supreme Court of Victoria in August 2012.

    In March 2013, Tim joined Ansvar Insurance Limited’s Liability Claims Team as a Claims Consultant. Tim administers a mixed portfolio of liability matters ranging from Personal Accident, General Public Liability, Employment Practices Liability and Professional Indemnity claims.

    Tim enjoys having the ability to make direct contact with the Client’s and Brokers that he deals with to bring an effective and efficient claims service. He aspires to grow and have a fulfilling career in insurance particularly to provide risk solutions to his client base.

    Tim says:

    ‘Young professionals working in insurance have great potential to explore the many difference facets of the insurance industry. The business of insurance requires people from many difference disciplines and walks of life which means we have a goldfield of knowledge to learn from’.

  • Mohinder Kumar

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    Mohinder Kumar

    Bachelor of Laws, Graduate Diploma in Legal Practice
    Fellow
    National Manager, Technical, Corporate & Speciality Claims.
    Suncorp Insurance

    Mohinder Kumar has been working in the general insurance industry for over 40 years.  He is currently working with Suncorp Insurance as a National Manager, Technical, Corporate & Speciality Claims. His prior employers include Allianz Insurance, Zurich Australian Insurance and National Insurance.

    In addition to his claims management role at Suncorp, Mohinder is Head of Suncorp’s Faculty of Commercial Claims Management responsible for technical training and product knowledge.  He is also the current Chair of the ICA’s National Civil Liability Committee.  Mohinder is one of the founding members of the Insurance Council’s Cross Liability Protocol for insurers, claims management organisations and insurance brokers.

    Mohinder has contributed articles for the Insurance Institute Journal on a range of topics including claims-risk management and legal developments relating to policy interpretation and the Insurance Contracts Act 1984.

    Mohinder’s professional qualifications include Bachelor of Laws, Graduate Diploma in Legal Practice, Fellowship member of ANZIIF and Fellowship member of Insurance Institute of India. 

    In 1993, he was admitted as a Solicitor by the Supreme Court of New South Wales.



  • Sara Malins

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    Sara Malins

    General Manager of Operations
    Cunningham Lindsey New Zealand

    Sara is the General Manager of Operations for Cunningham Lindsey New Zealand. She is responsible for delivery of all operations and service excellence for the business across New Zealand.  Sara joined the insurance industry in 1988 in an insurance company claims team, and moved across to Cunningham Lindsey in 1990.  Sara has held a wide variety of roles including claims handler, loss adjuster, branch manager, regional manager, process analyst, quality manager and training manager. 

    Sara has been actively involved in the development and training of Cunningham Lindsey staff, and for a number of years served on the ANZIIF CIP committee supporting professional development in the industry.

  • Thomas Pasley

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    Thomas Pasley

    ANZIIF (Fellow) CIP, ACILA (UK)
    Executive Adjuster - Asia Pacific Region
    Integra

    Thomas is a Chartered Loss Adjuster who has practiced from offices in New Zealand, the United Kingdom, and Malaysia since 1985. He has worked extensively on major losses around the world including Construction Risks, Power Generation, Industrial Processing Risks, Professional Indemnity, Casualty & Liability losses of many types. In addition to Major Loss and Claims Consultancy, he has a particular focus on all types of Casualty claims and the Food & Beverage industry, where he has extensive involvement in many losses over a number of years.

    Prior to his current role Thomas was the Professional Leader (and latterly country head of Specialist Services / GTS) for adjusting companies handling New Zealand earthquake claims with Reserves in excess of NZ$6 billion. He joined Integra in September 2016 after recognising their shared philosophies in the approach to loss adjusting and claims resolution. In addition to his other claims, Thomas will be working with the existing team to develop and enhance Integra’s worldwide capability in Liability, Product Recall, and Food & Beverage related claims. He operates from Integra’s Asia Pacific team.

    Work experience

    • Loss adjusting operating from New Zealand, United Kingdom and Malaysia since 1985
    • Dec 2013 – Aug 2015 Crawford NZ, Country Head of Specialist Services / GTS
    • Nov 2001 – Dec 2013: Principal Thomas Pasley & Associates Ltd (TPA); Professional Lead – joint operation of TPA-Godfreys Mar 2011 – May 2013, in response to the Canterbury Earthquake sequence, New Zealand
    • Jul 1985 – Feb 2001: Employed by Antecedent operations to GAB Robins (now Cunningham Lindsey) in New Zealand, Malaysia and England Integra Technical Services

    Specialist areas of activity

    • Dairy, Primary, Food, Beverage and Packaging Losses – handling or overseeing the majority of insured losses associated with the New Zealand dairy industry over 25 years including; Fire / Explosion, BI, Construction Risks, DSU, Contamination, Recall, Stock Throughput discovered around the world, and all resultant Liability claims (Public, Products & PI)
    • Professional Indemnity - including claims resulting from the design and construction of water / waste water treatment, roading, and food plants as well as engineering works though Asia Pacific
    • Construction Risks / Erection Risks / ALOP / DSU - claims have involved Power Plants requiring progress monitoring for DSU purposes, food factories / plant installations, undersea cables
    • Major Property Damage and Business Interruption claims – typically involving fire / explosion or flooding in many types of industrial manufacturing plants, food processing plants, pulp and paper mill and forestry
    • Casualty: Public and Products Liability – including claims in many jurisdictions across Asia Pacific and beyond. Losses have been as diverse as class-type actions for widespread flooding, fires in various process plants, ship owners liability, forest fires
    • Product Contamination / Recall / Liability claims - including glass and chemical contamination, pathogenic bacteria, insect / rodent infestations, packaging defects
    • causing damage or spoilage implicating large quantities of food products
    • Litigation support – advising on Causation and Quantum
    • Claims consultancy – helping resolve stalled claims
    • Power Generation – Geothermal, hydro-electric power plants – turbine, transformer and Grid claims
    • Earthquake claims – overseeing claims with Reserves in excess of NZ$6 Billion, several individual claims settled in the range of NZ$80 million to NZ$450 million
    • Industries: Dairy, Food & Beverage, Packaging, Energy / Power Generation, Utilities, Infrastructure, Transport, Manufacturing Integra Technical Services

  • Trudi Reeves

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    Trudi Reeves

    ANZIIF (Snr Assoc) CIP
    Property & Energy Claims Manager, Australasia
    AIG

    Trudi Reeves has over 20 years’ experience in the insurance industry in both Australia and New Zealand. She is an ANZIIF Senior Associate who is currently completing a Bachelor of Business at Charles Sturt University.

    Trudi has extensive claims management experience across multiple classes of insurance and has also held senior management roles in underwriting as well as risk and compliance.

    Her current role is the Australasian Property & Energy Claims Manager at AIG. AIG is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer globally. In Australia, AIG combines international experience with local expertise. A market leader in the commercial and general insurance industry, AIG have been meeting the needs of Australian businesses since 1957. 

  • Donna Stewart

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    Donna Stewart

    General Manager, Long Tail Claims
    Allianz

    Like most insurance careers, Donna’s started by accident.  She got hooked in 1999, and never left.  Donna is a member of the ANZIIF Claims Faculty Advisory Board because she’s passionate about our industry and wants to contribute to its sustainable future.  

    Donna believes that ANZIIF has a vital role to play in supporting our industry’s reputation and social responsibility by providing professional qualifications, standards of professional conduct, and lifetime learning opportunities - formal and informal. 

    Donna’s 19 year insurance career has been diverse and always interesting, but her heart keeps calling her back to Claims.  She’s been endlessly inspired and humbled by how our industry responds with urgency, humanity and compassion when our customers and the community need us most. 

    Highlights include being a member of the industry working group which developed the ground breaking 2006 Insurance Code of Practice, and far too many heartbreaking natural disasters. 

    Donna is General Manager, Long Tail Claims at Allianz.